Fintech Operations Management Intern

Dubai, United Arab Emirates

Internship

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About the team

You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Pay all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.

What you'll do
You’ll be responsible for managing Careem Pay’s daily operations for users including onboarding queries of new users, handling complaints, managing operations, and collaborating across Careem teams to manage projects. Initial focus of the role will be on managing Careem Pay for captains, hence proficiency in Hindi/Urdu is a must-have for the role.

Key Responsibilities:

Onboard new users, specially Careem captains and manage customer relations to ensure a high level of satisfaction and retention
Execute plans to make users and usage of CPay wallet grow through promos, campaign participations and marketing activations
Manage and maintain user databases to ensure accuracy and accessibility of information on user queries and complaints
Collaborate with cross-functional teams to develop and implement operational processes and procedures for CPay
Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as necessary
Flag operational issues & create improvement plans in collaboration with internal ops team in order to improve operational efficiency

What you'll need

Bachelor’s or Master’s degree
Strong verbal and written communication skills
Languages: Fluent Hindi/Urdu (mandatory) & English
Experience: 1-2 years
Working with large amounts of data on spreadsheets/dashboards with familiarity of Google-suite (sheets, docs, slides)
Ability to work on-ground with a “Yes, can do” and “get it done” attitude

Where you'll be

Given the operational nature of the role, you’ll be required to work from Careem Headquarters in Shatha Tower, Dubai

What we'll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

Be part of a hybrid working environment
Work from any country in the world for 30 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day

Careem is hiring a

Fintech Operations Management Intern - Careem Pay

What we'll provide you

This job is no longer available