Refinery29 is hiring a

First Impressionist

New York, United States

Refinery29 is looking for a senior professional who is passionate about the digital media space and interested in supporting our office at the Front Desk. **We are looking for candidates who are already located in the NY area.**

Our First Impressionists are a huge part of our support team and the face of our company as guests arrive. We’re looking for candidates who are entrepreneurial in spirit, curious in nature, and truly excited about joining our fast-growing company. The successful candidate will have a passion for representing the Refinery29 brand, the natural ability to make all visitors feel “at home” with us, and an overall bright and friendly disposition.

The responsibilities include, but are not limited to:

  • Greet all guests, messengers and clients
  • Interfacing with both internal departments and external clients
  • Lead front desk/reception operations
  • Manage the main phone system, fielding, screening, and directing all incoming calls
  • Receive, sort and ship mail/deliveries
  • Maintain clean reception area, reception closet and lobby
  • Lead First Impressionist team
  • General office/team support as needed


  • 2-4 years professional experience preferred
  • Bachelor degree preferred
  • Experience leading a team
  • A proven passion for customer service
  • Responsiveness, ability to make decisions within a fast-paced environment; comfortable dealing with ambiguity
  • Excellent communication skills, both written and verbal
  • Strong interpersonal and organizational skills
  • Able to interact at all levels with internal and external clients in a professional, thoughtful manner
  • Strong anticipation skills and forward thinking
  • Proactive, self-starter, needing little direction
  • Impeccable attention to detail
  • Ability to work well both as member of a team and independently
  • Experience working in the Digital Media industry, Agency or Start-up environment