Rent the Runway is hiring a

Flagship Store Studio Stylist

Broomfield, United States

About Rent the Runway:

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 5MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Position Overview:

In October 2016, Rent The Runway will be launching the NYC Flagship Store. An impressive 4,500 sq foot retail space in the heart of NYC's Flatiron District. Rent the Runway’s retail store allows clients the opportunity to have a personalized shopping experience with a highly knowledgeable and elevated stylist. Clients can schedule a range of appointment types focused on fit and fashion, in which they can try on their favorite looks, place orders for their upcoming events, or even style for the season.  The new build out is an integral part of the future of retail for RTR, providing an upscale appointment experience to every client that comes through the door. We are looking for a dynamic, fashion-forward, engaging, and energetic leader to join the team at Rent the Runway, who will consistently deliver outstanding styling and customer service and bring our brand to life. This is an associate role with leadership responsibilities, but is not limited to these duties.

Responsibilities:

  • Provide top notch styling and wardrobing service to clientele in a sophisticated environment
  • Exhibit elevated knowledge of Fashion
  • Communicate with clients pre and post appointment to ensure client’s needs are met and the most outstanding service is delivered
  • Prep and execute assigned styling appointments according to company standards, including before and after the appointment
  • Demonstrate knowledge of designers, fit, fabrications and color; utilize the RTR website as a fundamental tool
  • Able to speak on body types and silhouettes and adjust suggestions accordingly
  • Knowledge of trends in the specific market
  • Meet and exceed accelerated volume and Key Performance Indicator (KPI) goals- including conversion, average dollar transactions and customer satisfaction scores
  • Exhibit leadership skills when direct supervisor is not present
  • Ability to manage and monitor third party scheduling software
  • Demonstrate keen understanding of products and services, using this knowledge to build sales
  • Responsible for booking appointments through existing client network
  • Increase loyalty and renting behavior through customer outreach and clienteling
  • Act as a liaison for VIPs and Media
  • Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude
  • Meet individual sales goals
  • Able to multi-task and handle large group appointments
  • Maintain the Clubhouse lounge at all times and ensure the experience is stellar

 Qualifications:

  • A minimum of 2-3 years styling experience
  • Flexible schedule and ability to commit a minimum of 40 hours per week including nights, weekends, and holidays
  • Existing Client book preferred
  • Proven track record in attendance and performance
  • Business Acumen- written and verbal
  • Strong computer and presentation skills - with a focus on Mac products