Rent the Runway is hiring a

Flagship Studio - Associate Manager

Broomfield, United States

About Rent the Runway: 

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 5MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Associate Manager (Leads Sales Associates)

Rent the Runway stores allow clients the opportunity to have a personalized shopping experience. The ideal candidate for this position is a driven, self-motivated, and energetic leader, who will consistently deliver exceptional customer service and bring our brand to life. This is a management role with leadership responsibilities, but is not limited to these duties. All duties and responsibilities will contribute directly to the growth and expansion of our business, and are subject to change.

Responsibilities:

  • Lead a team of Sales Associates
  • Actively contribute to the team’s growth by leading by example, communicating effectively, and collaborating with internal teams
  • Act as a mentor and point person to the team by providing guidance, constructive feedback, and by demonstrating strong problem solving abilities in a customer facing environment
  • Responsible for meeting team goals and key metrics; hold team members accountable for overall and individual goals.
  • Lead team meetings; perform individual touch bases and monthly reviews.
  • Work closely with the Store Manager to elevate the store experience and further develop areas of interest
  • Demonstrate keen understanding of products and services, using this knowledge to build sales  
  • Support Store Manager in relevant projects and trainings.
  • Filling in where needed as business demands; handling customer issues, working with walk in traffic and any other tasks that need attention.
  • Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude

 Position Requirements:

  • A minimum of 5+ years retail experience
  • Flexible schedule and ability to commit a minimum of 40 hours per week including nights and weekends
  • Consistent track record of success in a leadership position
  • Proven track record in attendance and performance
  • Proficiency in MS Office
  • Strong analytical, organizational and communication skills