Careem is hiring a

Fleet Coordinator

Riyadh, Saudi Arabia

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 19 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.

ABOUT THE ROLE

Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Fleet Coordinator role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support Peak Management. This role involves working on a shift basis that will include some weekend work. Key responsibilities include:

  • Always be CAREEM to captains
  • OWN one of five key functions: quality management, captain on-boarding, supplier relations, peak management, captain happiness
  • Collaborate with other team members to ensure the meeting of KPIs during a shift
  • Brainstorm ideas and critically re-think every process, all the time
  • Always being there for captains and colleagues