Careem is hiring a

Fleet Project Manager (Captain Loyalty)

Dubai, United Arab Emirates

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 19 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.

About the Role:

  • Drive effective initiatives and projects to ensure captain happiness and loyalty across all cities
  • Leading captain support projects by understanding captains’ needs/issues and engage in problem solving with cities
  • Support cities to meet KPIs and targets related to captain happiness, loyalty and captain support
  • Plan and execute projects related to captain loyalty & support ensuring roll out is effective across our footprint
  • Drive a continuous improvement process, identify areas for improvement within teams and provide rapid and strategic data driven solutions
  • Ensure project documentation, capture key learnings and share best practices