Agoda is hiring a

Fraud Prevention Specialist - Day Shift

Kuala Lumpur, Malaysia

Overview:

Agoda is one of the largest online hotel and accommodation platforms in the world. Offering over 600,000 properties in 197 different destinations in 38 languages, our globe-spanning network of travel experts are at the cutting edge of an industry that is rapidly transforming the way the world travels. 

From IT professionals managing hundreds of millions of data points to market managers building relationships with hotels to PR specialists networking with media around the globe, Agoda.com delivers an exciting, fast-paced environment in every one of our 36 locations worldwide. 

Our workforce of over 1,800 comprises 64 nationalities, and is truly one of our biggest strengths. We pride ourselves on a dynamic, workplace where creativity thrives and collaboration is key. A positive, enjoyable culture where people work hard but smile often is what keeps our team spirit high, and we encourage communication to be open, frequent, and constructive. 

We choose people who are dedicated to making things great, who are able to push boundaries, and who understand that cutting edge products come from cutting edge ideas. Our industry moves fast, and so must we - but we have a great time doing it. 

Journey with us.

Main Responsibilities

We currently have an exciting opportunity for a Fraud Prevention Specialist in one of the fastest growing companies in Asia. Keeping all our 550,000+ hotels in our portfolio free from payment errors is no small feat. It takes dedication, commitment and excellent negotiation skills and the ability to constantly improve the relationship with our partners throughout the globe. 

 

Ours is not the traditional call center environment; it’s a friendly environment that just gets busy. We work hard and we play hard. If you think this is where you want to be, come and take the journey with us. A strong pay package and an opportunity to grow professionally within a multicultural work place are only a few of the benefits we offer. 

 

Fraud Prevention team is to minimize customer fraud while ensuring minimal disruption to genuine guests and provide great customer service. As part of an expanding international team in a fast growing company we want dedicated people to help us grow, provide ideas, feedback and learn with us as we strive to be even more successful. 

 

Roles & Responsibilities

  • Pinpoint, investigate fraudulent activities on transactions to prevent losses
  • Detect/determine high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.
  • Recommend alternative processes to Supervisors/Manager to further reduce losses
  • Report to Supervisors

Qualifications

    • Willing to work dayshift; 5 days a week with shift rotation.
    • Excellent verbal and written communication skills in English
    • Should have strong analytical, problem solving and negotiation skills with the ability to ‘think outside of the box’
    • Should be capable of quick, independent thought with the ability to make unaided decisions
    • Assertive but tactful
    • Patient and persistent, while remaining calm under pressure
    • Organized and methodical
    • Have the ability to work independently and as a team
    • Self-motivated

 

RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 

 

Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 

 

We thank you for your cooperation in this matter.