Wikimedia Foundation is hiring a

French/English Language Fundraising Donor Services Contractor

San Francisco, United States

Contract position
Up to 20 hrs/week - 6 months contract

Compensation:  $18 - $20/hr


The Wikimedia Foundation (WMF) is the nonprofit that supports Wikipedia. The WMF fundraising team receives a large volume of donor inquiries during our global fundraising campaigns. The Fundraising DS Associate will provide support to the fundraising team, responding to donor inquiries at a high volume in a ticket-based customer service platform (Zendesk), and categorizing this data for optimization of the fundraiser. This is a long-term hourly contract position, with available hours that will vary depending on the fundraising campaigns.

We’d like you to do these things:   

  • Respond to a high volume of incoming emails from donors, answering and resolving a wide range of inquiries and questions
  • Become familiar with the WMF knowledge base, use categorization systems to prioritize and tag tickets based on needed data (donation issues, payment methods, country, language, etc.)
  • Become proficient with Zendesk, CiviCRM, and several payment processor portals.
  • Familiarize yourself with Wikimedia culture and public 'voice', as well as our privacy policy for the protection of donor data.

We’d like you to have these skills:

  • Customer (Donor) Service Support
  • Data entry and analysis
  • Experience with Excel and Google Docs
  • CRM/Database management
  • Very detail oriented, both in written English and French, and in use of software
  • Independent worker/self-motivated; a fast learner and a problem solver willing to learn to use a large knowledge base

And it would be even more awesome if you have this:

  • Passion for Wikipedia and other Wikimedia projects
  • Understanding of free culture / free software / open source principles
  • Mission driven, nonprofit oriented, and seeking to work in a team where your input is valued
  • Interest in technology, and free/open source projects is a plus

About the Wikimedia Foundation

The Wikimedia Foundation is the non-profit organization that operates Wikipedia, the free encyclopedia. Wikipedia and the other projects operated by the Wikimedia Foundation receive more than 431 million unique visitors per month, making them the 5th most popular web property worldwide. Available in more than 287 languages, Wikipedia contains more than 32 million articles contributed by a global volunteer community of more than 100,000 people. Based in San Francisco, California, the Wikimedia Foundation is an audited, 501(c)(3) charity that is funded primarily through donations and grants. The Wikimedia Foundation was created in 2003 to manage the operation of Wikipedia and its sister projects. It currently employs over 240 staff members. Wikimedia is supported by local chapter organizations in 40 countries or regions. The Wikimedia Foundation is committed to diversity as one of its core values, and, as part of routine operations its staff interacts with a wide range of individuals and organizations around the world.

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