The Front Desk and Operations Support Coordinator makes everyone feel comfortable and welcome at Capital Factory. They assist members, guests, and staff by providing excellent customer service and ensures that the Capital Factory experience is awesome for everyone who enters the space. The Front Desk Coordinator assists the Operations team as needed with orders, incoming phone calls, and general operational support.
This role requires approximately 45 hours per week of work during normal business hours at Capital Factory along with some weekends and nights. Typical hours will be from 8:30AM - 5PM with a 30 minute lunch break. This role also requires availability during SXSW (Spring Break) and Austin Startup Week (the week between Austin City Limits Music Fest).
About Capital Factory:
Capital Factory is the center of gravity for entrepreneurs in Austin, the number one startup city in the U.S. Last year more than 100,000 entrepreneurs, programmers and designers gathered day and night for meetups, classes, and coworking. We meet the best entrepreneurs in Texas and introduce them to their first investors, employees, mentors, and customers. According to Pitchbook, Capital Factory has been the most active investor in Texas since 2013.
- Incredibly friendly, outgoing, and make everyone feel comfortable and welcome.
- You greet members, visitors and staff with a polite and positive attitude.
- Always willing to help with any kind of task while fully supporting the operations team with day-to-day management of the space.
- You assist our members by processing mail and packages, managing the online conference room calendar, and communicating with members through the internal community platforms.
- Perform the physical requirements, which include stooping, standing, walking, and ability to lift and carry 25 lbs. Routinely.
- Excellent organization skills, multitasking and time-management skills, with the ability to prioritize tasks.
- Proficiency in G Suite (email, calendar, drive, etc.).
- You understand that working in a fast-paced environment requires flexibility and remain punctual and poised in a hectic environment.
- Meet strict deadlines while remaining resourceful and proactive under pressure when issues arise.
- A problem solver and look for ways to turn chaos into systems.
- You can work independently.
- Have reliable transportation, laptop, smartphone and are security aware.
- You do not gossip, and you have the utmost discretion.
About our team...
- We have a passion for startups and technology
- We are transparent and we over-communicate
- We have excellent written and verbal communication skills
- We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
- We are excited to work in downtown Austin
- We are security aware. We have a passcode on our computers and phones and use a password manager.
- We are available during SXSW (Spring Break) and Startup Week.
- We get to Inbox Zero every day.
You'll know if you're successful if....
- All members experience great customer service in their interactions with you.
- You’re the go-to for information on all things Capital Factory.
- Your coworkers appreciate you for your reliability, thoroughness, and always going the extra mile.
- Your floor is tidy, presentable, organized, and a secure space.
- Maintain office security by following safety procedures and controlling access via the reception desk
- You have a productive and collaborative relationship with the Operations Team, Memberships Team, and Events Team
- Provide basic and accurate information in-person and via phone/email.
- 15 days PTO (prorated based on start date), plus paid holidays including the week between Christmas Eve and New Year's Day
- Personal health, vision and dental insurance (employee only is 100% paid for)
- Short Term Disability Insurance
- Life Insurance
- Co-working membership at Capital Factory
- Downtown parking space
- Access to the Omni hotel gym and pool