Soho House & Co. is hiring a

Front Desk Supervisor - Soho Warehouse

Los Angeles, United States

Soho House seeks a qualified individual who is a team player, experienced and hands-on. The position requires the ability to provide superior guest service, in a fast paced, luxury environment.

  • Greeting guests and checking them in and out of the Hotel.
  • Establishing and maintaining guest credit.
  • Teamwork.
  • General phone etiquette.
  • Offering to make future reservations.
  • Perform all concierge duties as required including, but not limited to; arranging transportation, tickets to shows, restaurant reservations, spa reservations, etc.
  • Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc.
  • Perform Guest List duties as required.
  • Participate in Daily Shift briefings.
  • Petty cash procedure.
  • The bucket check.
  • Able to provide information about Hotel services and standard amenities.
  • Prepare Traces and billing instructions.
  • Delegate bellman for guest luggage, faxes and mail to be delivered.
  • Perform other duties as requested.

Requirements

Skills/Qualifications:

  • 3+ years working at the front desk.
  • Comfortable interacting and engaging in conversation.
  • Maintain a sense of organization and ability to prioritize in a busy environment.
  • Ability to do multiple tasks.
  • Flexible to work schedules.
  • Oral and written proficiency in the English language.
  • Can adapt under stress, flexible.
  • Good communication skills.
  • Customer service oriented.
  • Preferred previous work experience in a hotel.

Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work seated and standing for at least 8 hours.
  • Periodical fast paced strides are required to go from one part of the property to another.
  • Must be able to move, pull, carry and lift at least 20 pounds.
  • Occasionally kneel, bend, crouch and climb is required.

Benefits

Why work with us…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full-time employees are eligible for full benefits; medical, dental and vision as well as retirement fund with a 2% match
  • Paid Time Off: Full- time employees have paid sick days and vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events available to all employees
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up for
  • Family Meal: While on duty in our Houses and restaurants, you will be provided with a substantial meal free-of-charge