Maple is hiring a

Fulfillment Center Shift Leader

New York, United States

About Maple:

There are almost 19,000 restaurants in New York City, but every day at lunch and dinner, between schedules and cravings and budgets and general boredom with our existing options, most of us aren't excited about where we’re going, or in the case of delivery, about what’s coming to our home or office. 

It’s why we are building Maple.

Menus that change daily, food made with the best ingredients from local farms and fields, prepared by chefs who have run some of the city’s top restaurants, so delicious you want to eat it every day and priced so you can, brought straight to you wherever you are, in three clicks, maybe four.

Maple is backed by Greenoaks Capital, Thrive Capital, Primary Venture Partners and David Chang & The Momofuku Restaurant Group as well as other angel and institutional investors. Our investors have backed companies including Instagram, Warby Parker, Harry’s, Spotify, Oscar Health, Instacart, Palantir and Flipkart. Maple has raised $36 million to date.    

The Position:

Shift Leaders assist the kitchen management team in cooking and delivery operations during scheduled shifts. This role has responsibility for supervising front-line staff (the “shift team”) and delegating tasks so that employees can provide an unmatched experience to every customer. We expect Shift Leads to represent Maple’s values and to use them as a guide for action each day.

Responsibilities:

  • Acting with integrity, honesty and knowledge in a way that promotes Maple’s culture, values and mission.
  • Maintaining a calm and positive attitude during periods of high volume in order to keep the kitchen operating to our standards and to set a positive example for the shift team.
  • Assisting with training and development by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Providing feedback to kitchen management on team member performance.
  • Organizing opening and closing duties as assigned.
  • Following all Maple operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift.
  • Providing restaurant-quality meals consistently for all customers by adhering to all recipe and presentation standards. Following health, safety and sanitation guidelines for all products.

Qualifications:

  • Maintain regular and consistent attendance and punctuality.
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet operating policies and standards, including providing restaurant-quality meals.
  • Prepare and coach the preparation of food to standard recipes.
  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
  • Ability to multitask and direct the work of others
  • Demonstrated competence in independent decision making and problem solving to complete tasks as assigned
  • Ability to learn quickly
  • Strong interpersonal and communication skills
  • Ability to work as part of a team and build relationships
  • NYC Food Protection Certificate (not required at time of hiring)

Benefits:

  • Highly competitive hourly wage
  • Career progression and tons of promotion opportunities
  • Health, dental, paid time off and transit benefits
  • And last but not least, free food

Maple is setting out to change food and we are looking for bright, motivated and grounded people to help us do it. As a young but quickly growing company, this is a chance to be completely consumed (in a good sort of way) by what you do every day. This is a chance to see your work have deep and meaningful impact on the direction of the business on a daily basis. It’s a chance to smile on Sunday evening knowing how much conquering you get to go out and do come Monday morning. Maple is growing quickly, but more than anything, we are focused on making sure we are growing correctly. We think that everything starts with the people you spend your time with each day and as a result, we are intensely focused on who we involve on this journey. We hope that next perfect person might be you!