Ocado Group is hiring a

Fulfilment Operations Planner - 6-9 Month Fixed Term Contract

Dordon, United Kingdom

A fantastic opportunity has arisen for a Fulfilment Operations Planner to join our Planning team on a 6 - 9 month fixed term contract, based at our Customer Fulfilment Centre in Dordon, Warwickshire. As a fulfilment operations planner within Ocado, you will be responsible for generating operational plans for Customer Fulfilment Centre’s, to include our newest, state of the art sites possessing our latest robotic technology. This is an integral role within the business, where you will be joining a team of planners involved in many aspects of warehouse planning, to include capacity planning, headcount planning and supporting a variety of planning projects.

Role and Responsibilities:

  • To maintain accurate Time and Attendance data for Ocado employees
  • To plan CFC manpower resources and make sure we have the right skilled people on the right shifts, days, areas etc
  • To generate weekly KPI reports
  • To deal with internal and external telephone, email and chat enquiries
  • To effectively manage Ocado employee's holiday entitlements in line with business restrictions
  • To deal with employee roster queries in a prompt and professional manner
  • To monitor overall headcount and raise concerns regarding shortages/surplus
  • To identify possible savings and improvements for the department and support their implementation
  • To work closely with analysts to forecast staff turnovers and put together shift schedules

You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Knowledge, Skills & Experience:

  • Excellent communication skills both written and verbal
  • The ability to manage and organise workload to ensure timescales are met
  • Strong administration skills and highly organised
  • Effective problem solving and analytical skills 
  • Previous experience within planning, preferably the logistics industry would be advantageous

The role requires a good standard of education and excellent communication skills as the job includes daily interaction with Ocado employees, management and other internal customers. There is a need for accuracy and speed to complete tasks and the ability to organise workloads to ensure timescales are met is essential.

This is a pivotal role that would suit a people-person with a strong administrative and customer service background along with strong analytical problem solving ability.

You will be an extremely organised individual who is able to multi-task and prioritise work within a busy environment and demonstrate your ability to work under pressure with multiple projects and large workloads.  You will also have excellent English, intermediate/advance MS Office skills, especially Excel, and excellent communication skills.

Above all, you must be flexible and enjoy a challenge!

Working Hours:

This role will be working 40 hours per week, 8 hours per shift. As this role covers a 7 day operation, you will be required to work frequent weekends as part of a rolling roster pattern. 

What will I get in return?

  • Competitive salary and benefits including Free Shares and Life Assurance
  • 15% off your Ocado shopping
  • Onsite subsidised café and company shop offering discounts of up to 70% on groceries from leading brands and major retailers
  • Private Healthcare
  • National discounts including Vodafone, Merlin Attractions, Enterprise Car Hire and many more  
  • Enhanced Pension scheme - matching up to 7% of your contributions
  • Employee Assistance Programme  

Equal Opportunity Employer

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.