Southtree is hiring a

Full Time Customer Service Agent (11am - 8pm Shift)

What We Do

Join one of Chattanooga’s fastest growing companies, Southtree. Southtree was founded on the conviction to restore, to revalue what has been devalued. We are about preserving outdated memories -- tapes, film, photos, and audio -- into digital keepsakes that are both usable and safe for future generations. Join our collaborative culture, be a part of a rapidly changing and dynamic company that helps thousands of customers preserve their recorded family moments daily.


The Role

As a Customer Service Agent you’ll be responsible for delivering above-and-beyond customer experiences through phone, email, live chat, social media and review platform support. You will kill our customers with kindness and knock their socks off every day with stellar service. Southtree is a fast-paced, dynamic work environment that is constantly evolving and changing, and we are looking to add a team member that is ready for the challenge.


Requirements

Roles and Responsibilities

  • Answer phone, email, live chat, social media and review platform customer inquiries
  • Provide clear, accurate, empathetic human responses; go the extra mile to engage and build relationships with customers
  • Actively listen to identify issues, problem solve on your feet; handle customer complaints, provide appropriate solutions and alternatives
  • Master our order management system in order to efficiently and effectively manage customer relationships
  • Maintain a broad knowledge of both Southtree and Legacybox products
  • Strategize ways to improve our service, streamline our process and better serve our customers
  • Channel recurring customer inquiries to department leader so we can solve

Background and Experience

  • Associates degree or 1+ years of work experience
  • Customer service or call center experience, a plus
  • Excellent computer and technical skills
  • Willingness to work evenings and weekends

Characteristics and Traits

  • Problem solving, professional, positive, sincere, patient and adaptable
  • Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
  • Passionate about engaging and delighting the consumer
  • Smart and organized with a strong attention to detail
  • Self motivated and eager to learn something new every day
  • A “no task is too small” attitude and a positive, spirited outlook
  • Must be 18+ years old
  • Excellent computer and technical skills
  • Experience in customer service or a related field preferred
  • Must pass drug test and state, federal, and criminal background check

Benefits

Full Time Benefits

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time-Off
  • Constant Supply of Coffee

Compensation

Full-Time, starting at $13/hour, up to $17/hour


Evening shift (11:00am - 8:00pm)

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