Ritual is hiring a

General Manager – New York

About Ritual

Ritual is a technology company that makes a smartphone app which provides instant access to a complete assortment of everyday coffee and food items from local spots - at the push of a button.

On another level, Ritual is about applying mobile technology, CRM, and world-class operations teams to redefine the way millions of people interact with local businesses everyday.

Visit http://www.ritual.co for more details

General Manager @ Ritual

As the New York GM, you are the chief executive of your market, ultimately responsible for operations, customer and merchant experience, and the growth of our business in one of the major cities globally. This means that local partnerships, marketing, service quality management, social media & PR are all in scope and the GM has a solid understanding of the local market.

The New York GM will also work closely with product/engineering to roll out new new features & improvements. The mixture of analytical ability, creative skills, leadership and hustle makes the GM position a challenging role but if you are incredibly intelligent, talented and think you have what it takes, we want to hear from you!

What you’ll do

  • Lead the team in growing revenue and order volume
  • Manage the market P&L
  • Initiate creative local marketing strategies and user growth campaigns
  • Manage deployment and quality of supply (i.e. coffee & restaurant partners)
  • Represent Ritual at local events and with local PR
  • Analyze business data to assess performance of growth campaigns & user engagement
  • Work with product/engineering teams at HQ to improve product & processes
  • Help scale our other cities through developing and sharing best practices