Fanatics is hiring a

General Manager - Operations/Fulfillment

Las Vegas, United States
Company Overview

Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events.

About the Team

When was the last time you made an online purchase and had the excitement of your item arriving at your doorstep? At Fanatics, sports fans are our #1 priority and we are committed to delivering products in the fastest, most efficient way possible every single day. As a member of the Fanatics Operations team, you’ll be on the front-line ensuring and executing on the most cutting-edge processes to meet our fans’ needs. Whether you’re fulfilling ready-made fan orders or working in on-demand production, our world-class Operations team is dedicated to “Getting it Right.” Getting our fans the right order, at the right time, at the right cost because we have the right talent. 

Responsible for operations of the Warehouse and its employees. Responsible for keeping current warehouse practices best in class through use of technology, process improvement, innovation, and employee accountability.

•Oversee fulfillment center operations of Las Vegas facility.
•Lead fulfillment center to include overall senior leadership for team, budget, and planning. Provide leadership to ensure facility is an employer of choice through best practices, work environment, and athlete engagement.
•Effectively lead warehouse leadership team, along with all fulfillment center team members.
•Direct leadership team in the efficient and safe operation of fulfillment center activities.
•Pro-actively seek new and innovative warehouse operation strategies to move company to 'best in class'. Deploy continuous effort to reduce cost, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
•Develop, lead, and implement strategic and tactical objectives in direct alignment with corporate goals and annual operating plan for profitability, and quality customer service initiatives.
•Prepare annual budget forecast, analyze and adjust quarterly budget based on business requirements.
•Develop effective business partnerships with all internal department leaders and facilitate cross functional activities to meet or exceed established annual operating plans.
•Manage all facilities maintenance requirements, define capital expenditures, ensure all OSHA and regulatory provisions are complying and manage a safety training program and practices.

Bachelor’s degree or the equivalent combination of Education, training, and work experience. 

•At least 10 years warehouse operations management experience with top line leadership responsibilities for large fulfillment center (> 300 FTEs)
•Hands on experience with developing, implementing and managing warehouse operations with expertise in receiving, processing and distribution/shipping.
•Have lead or had significant leadership experience with a distribution facility.
•Excellent proficiency in computer skills, specifically Excel, Word, Power Point, Project and software systems.
•Excellent communication, organizational, negotiation and analytical skills.
•Excellent leadership, interpersonal skills, multi-tasking, forward thinking-visionary, strong sense of urgency, follow-up, decision making and judgment skills.
•Demonstrated success leading and motivating teams with the ability to develop and build strong relationships at all levels of the organization.
•Experience in developing and implementing annual strategic plans and achieving annual improvement targets.
•Familiar with WMS systems.
•Experienced with Six Sigma and Lean Systems, or similar continuous improvement expertise gained through certification and successful implementation of process or program improvement initiatives.

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.