NLCollect BV is hiring a

German Customer Success & Support Manager

Amsterdam, Netherlands

ClubCollect is a very fast growing SaaS company and we are looking to expand our Customer Success and Support Team with a motivated German Customer Support Manager.

Can you see yourself using your communication skills and positive attitude to provide our customers with an excellent experience? If the answer is yes, you could be the one!


CLUBCOLLECT CULTURE:

ClubCollect is an online platform for managing members and financials which helps all sorts of organizations to automate and professionalize their day-to-day activities.

At ClubCollect we have a flat organisational structure and the lines to management are short. This structure makes it possible to act fast and there are tons of opportunities to develop and present your own ideas.

Growing together - this is what we represent. And that is why there are always a lot of opportunities for you within ClubCollect.

Requirements

In this position you will be the first contact point for clients and members of all sorts of organisations. You are aware of the importance to help customers in a correct and friendly manner. Customer satisfaction is highly important to us and we always do our best to help every customer to our best ability. With this it is important that you are proactive, flexible and are able to think about the further growth and development of our product and company.


YOUR DAILY TASKS:

  • Help with the daily phone and email contact with clients and members
  • Help with the on-boarding of new clubs and users
  • Do feedback calls and club evaluations
  • Be in direct contact with development and sales to help improve the product
  • Help with system and marketing translations
  • Test new features


YOU ARE:

  • A communication talent and team player
  • Native in German with good level in English
  • An ambitious and proactive person
  • Flexible and good at multitasking
  • Interested in sports


YOU HAVE:

  • Work experience in customer service
  • Some affinity with financial services and/or experience with SaaS
  • Higher Education

Benefits

WHAT WE OFFER YOU:

  • Working in a fast growing and international scale-up
  • A full time position with a lot of responsibilities in a young and ambitious team
  • An inspiring workplace in the heart of Amsterdam
  • Flat hierarchy with a lot of space for your own ideas
  • Friday drinks and company events
  • Lunch with the team
  • MacBook Air
  • Visiting the German office every once in a while


Have we triggered your interest? Good! We are looking forward to see your resume and cover letter.
You can send these to Tiziano Wollerich ([email protected]).

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