Festicket is hiring a

German Speaking Customer Service Executive

London Borough of Camden, United Kingdom

Are you friendly, motivated and hard-working? Do you have a confident telephone manner? And most importantly, are you passionate about music festivals? Then we'd love for you to join our Customer Service team!

ABOUT US

Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

Furthermore, we've just announced Series B funding - https://techcrunch.com/2016/06/30/festicket-let-it... - and now we're looking to grow the Festicket Family!

YOUR ROLE

  • You will be the face to our clients, representing our business on a personal level to our customers.
  • You will help our clients with various requests related to our Festival Package products.
  • You will be the main point of contact for our customers.
  • You will be working for an enthusiastic, dynamic and international team and take over a high level of responsibility right from the beginning.
  • You will be in touch with our clients via various communication channels.
  • You will work with external customer service centres to provide 360 degree coverage for our clients.