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Glint - Technical Success Lead - APAC

Singapore, Singapore
Full-Time

Lead Technical Success Lead, APAC

Singapore

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Glint was acquired by LinkedIn in November 2018, to accelerate LinkedIn's commitment to helping organizations hire, engage, and develop their people. https://www.glintinc.com.

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

 

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Our world class Customer Success team implements our SAAS based People Success Platform while building deep relationships and providing consultative guidance across all stages of the customer journey. We are looking for a Technical Success Manager (TSM) lead to help us grow and manage our Technical Success team in APAC while being our first TSM on the ground. Our TSMs support our Customer Success Managers in the technical implementation and use of our products and serve as a second tier of technical support to provide phone, email, and chat support to all customers. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

 

Responsibilities:

  • Train, Mentor and Lead our growing Technical Success team in APAC and coordinate with global CS leadership
  • Own all technical tasks as part of the implementation and use of our People Success Platform including but not limited to Single Sign On (SSO), HRIS data integration, and survey and role configuration
  • Serve as the highest tier of technical support prioritizing and driving timely resolution through phone, email, and chat using Zendesk customer support system
  • Troubleshoot and find resolutions for complex situations ranging from HR employee data management to employee and manager support in our platform.
  • Partner with Customer Success Managers on special projects to deliver value to our customers

 
Basic Qualifications:

  • You have 3+ years of experience in a customer facing technical role within SAAS technology.
  • 1+ years team lead experience.

 

Preferred Qualifications:

  • Fast learner who can understand and articulate technology at any level
  • Excellent verbal and written communication skills
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Ability to multi-task and perform under pressure
  • Passionate about technology
  • Customer-obsessed
  • Demonstrated technical problem-solving abilities

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