Lead Technical Success Lead, APAC
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Our world class Customer Success team implements our SAAS based People Success Platform while building deep relationships and providing consultative guidance across all stages of the customer journey. We are looking for a Technical Success Manager (TSM) lead to help us grow and manage our Technical Success team in APAC while being our first TSM on the ground. Our TSMs support our Customer Success Managers in the technical implementation and use of our products and serve as a second tier of technical support to provide phone, email, and chat support to all customers. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.