LinkedIn is hiring a

Glint Technical Support Representative

Singapore, Singapore
Full-Time

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Glint was acquired by LinkedIn in November 2018, to accelerate LinkedIn's commitment to helping organizations hire, engage, and develop their people. https://www.glintinc.com

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

The Technical Support Representative will be responsible for providing technical support to our customers throughout their lifecycle on our People Success Platform. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, loves troubleshooting technology, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

Responsibilities:

  • Serve as a trusted advisor and partner, delivering best practices, guidance, and an empathetic ear
  • Primary point of contact for all customer support inquiries on our People Success Platform, ranging from basic login requests to complex data and integration questions
  • Prioritize and drive timely resolution of technical support tickets using Zendesk support center
  • Support Customer Success Managers and work on special projects to deliver value to our customers
  • Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
  • Propose new ideas to continuously evolve the customer experience
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure that all issues are escalated appropriately to the correct internal departments and management

Basic Qualifications:

  • 1+ years of experience in customer support or account management

Preferred Qualifications:

  • BA/BS degree in a related field
  • Experience working in Internet companies ideally with SAAS technology
  • Experience in technical and product support/troubleshooting
  • Experience analyzing data, trends and client information to identify product or service growth opportunities
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  • Excellent communication skills

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