MessageBird is hiring a

Global Sales Business Intelligence Analyst


Join our team either remotely or in our office in Amsterdam. This role can be based in any location within the EMEA region.

About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Global Sales Business Intelligence Analyst

As part of our Global Sales Operations team, you will play a key role in delivering data driven insights to the global sales team. Your responsibilities will include building dataflows, dashboards on multiple platforms and tools, designing structure and automation to ensure scalability, and providing analytical support to a broad range of sales initiatives. You will be particularly passionate about providing the best user experience by exposing key insights in a visual and revealing manner. You love to be creative and go beyond the original ask from the users.

Supporting hypergrowth is a demanding job, and we are looking for people who can thoroughly enjoy and learn from the challenges. In exchange, you will get a lot of autonomy to execute your ideas, see the result of your own work, and grow together with the company. We are a team of doers, who actively identify the biggest problems and take initiative to solve them.

What you’ll do

  • Partner with the global sales team to understand business objectives and define key metrics
  • Run complex analyses & build specific business intelligence dashboards in Tableau
  • Write SQL and help to build better models, forging a continuous improvement environment
  • Work with data scientists to build complex statistical models to segment users and predict their behaviors
  • Make recommendations that will guide every small and large decision

What you’ll bring

  • You have 2+ years of working experience with SQL and relational databases such as SQL Server, MySQL, or Redshift
  • Experience analysing large data outputs and conducting critical analysis using Excel/Looker/whatever tool to derive business insights
  • Enjoy communicating complex analyses, data-heavy insights to the team with a simple, clear story
  • Experience communicating directly with decision-makers and influencing their decisions through the use of data
  • A tech-savvy mind, with experience of building BI dashboards in a tool such as Tableau, Looker, Power BI or other similar tools 
  • A customer-driven focus and the ability to quickly pivot in a fast-paced environment

Psst… some added perks

  • The ability to Work Anywhere — literally anywhere you want, as long as it’s in the same time zone as your team (yup… you read that right!). This comes with the added benefit of finding the right work-life balance for you by following our 80/20 rule.
  • WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner.
  • Top-notch work equipment (including Bose headphones!).
  • MessageBird swag to keep you well-dressed.
  • The occasional (virtual) company-wide and team events. 
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

MessageBird is an equal opportunity employer. If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.

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