Yext is hiring a

Global Support Specialist (Spanish / Italian)

London, United Kingdom

***Please note fluency in Spanish and/or Italian in addition to English required for this role***

Yext puts business on the map with the award-winning Location Cloud. We enable companies of all sizes to manage location data across their websites, mobile apps, internal systems, and the industry’s largest ecosystem of maps, apps, social networks, directories, and search engines including Google, Apple, Facebook, Bing, and Yahoo. Our products — Listings, Pages, and Reviews — enable the world's millions of businesses to drive face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

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Yext's mission is to enable the world's 50 million businesses to tap into the power of location and drive face-to-face and digital interactions that boost customer engagement, build audiences, and increase sales.  As a Global Support Specialist, you will be an integral part of the build out of a newly formed team. You’ll be a brand ambassador and a resource for all things Yext - communicating with our Global Partners through email, assisting them with their needs, and sharing expertise. We’re looking for “problem solvers” and “self-motivators” who are passionate about customer service and its potential to transform businesses all over the globe!

As a member of our Global Partner Support team,

You will:

  • Be a ‘Yext-pert’ for all Global Partner accounts, acting as a resource for our partners all over the world
  • Help diagnose and resolve technical issues to improve overall client experience with Yext
  • Work and communicate internally with Yext Operations teams across the pond to resolve partner issues
  • Think of creative ways to improve team efficiency and structure as Yext continues to grow

You are:

  • A college graduate with a BA/BS degree
  • Proficient in the English as well as Spanish and/or Italian (written and spoken)
  • An excited believer in the Yext product and what it offers to our partners
  • A problem solver who is excited by diagnosing complex issues
  • Outgoing and energetic, allowing your personality to shine through your work
  • A self-starter with the ability to work independently
  • Passionate about helping clients get the most out of using Yext
  • Eager to learn and be part of a growing team
  • Able to welcome and embrace change in an innovative company environment

You’ll love:

  • Making an impact on our partnerships by maintaining friendly and helpful relationships
  • Being a Yext know-it-all and being able to easily respond to all sorts of Partner requests!
  • Our team meetings, where we talk about our wins, areas to improve, and action items to ensure that we’re constantly learning, growing, and evolving as a team!
  • Seeing your own ideas help change and grow the Global Partner Support role
  • Being part of the Yext family! We really love each other, and if you work with us... you’ll definitely love us back!

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About    

Based in the heart of New York City, Yext has been recognized as one of America’s fastest growing companies by the Inc. 5000 (2015 & 2016), one of Forbes’ Most Promising Companies (2014 & 2015) and one of Fortune's Best Places to Work (2014, 2015 & 2016).

You can learn more about the Yext team and culture on the muse, our website, and blog.