Agoda is hiring a

GSD Operations Specialist

Khwaeng Pathum Wan, Thailand

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Are you interested?

 

Agoda’s IT department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

 

For our team in Bangkok-Thailand, we are looking for candidates with a high level of IT Support experience. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

 

Responsibilities:

Manage access rights of Agoda's systems according to security requirements and company policies.

 

  • Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems.
  • Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company.
  • Grant, change or revoke access right requests via Servicedesk and ensure all requests are completed within the agreed SLA.

 

Responsible for resolving day-to-day issues as assigned to the GSD Operations team. 

Ensure that team and Individual meet agreed CSS KPI (Customer Satisfaction Survey) Satisfied + Very satisfied > 90% / Dissatisfied +Very dissatisfied < 3% 

You will be responsible for completing multiple projects on time and that they meet the given KPIs. 

You are required to make decisions, implement standards and best practices to improve the support process. 

You will report directly to the GSD Operations Manager and join the Global Service Delivery Team.

You may be required to travel.

 

Personal Attributes:

  • Service minded.
  • Excellent communication skills.
  • Ability to work individually and as a team.