Key Responsibilities Include:
• Develop and execute customer relations strategies, policies, and procedures to ensure exceptional customer experiences throughout the customer journey.
• Lead and manage a team of customer relations professionals, providing guidance, coaching, and support to achieve departmental goals.
• Collaborate with cross-functional teams, including Sales, Marketing, and O&M, to align customer relations efforts with overall business objectives.
• Establish and maintain a customer-centric culture within the organization, promoting a customer first mindset across all departments.
• Develop and implement customer feedback mechanisms to gather insights, assess satisfaction levels, and identify areas for improvement.
• Analyze customer data and feedback to generate actionable insights and recommendations for enhancing customer experiences.
• Implement effective customer segmentation strategies and develop personalized communication plans to engage customers and drive loyalty.
• Oversee the resolution of customer issues and complaints, ensuring timely and satisfactory resolution to maintain customer satisfaction.
• Monitor customer satisfaction metrics and KPIs, regularly reporting on performance and making recommendations for improvement.
• Stay updated on industry trends and best practices in customer relations management, proactively identifying opportunities for innovation and continuous improvement.
• Foster strong relationships with key customers, conducting regular business reviews and seeking opportunities for upselling or cross-selling.
• Bachelors / Master’s degree in Business Administration in Mass Communication, Public Relations or a related field.
• 12-15 years of experience in customer relations management, with a proven track record of delivering exceptional customer experiences.
• Strong leadership skills, with the ability to motivate and inspire a team to achieve departmental goals and deliver outstanding results.
• In-depth knowledge of customer relations best practices, methodologies, and technologies, with experience in implementing customer-centric strategies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders at all levels.
• Analytical mindset with the ability to leverage data and insights to drive decision-making and customer-focused initiatives.
• Proficiency in customer relationship management (CRM) systems and other relevant software tools.
• Strong problem-solving and conflict-resolution skills, with the ability to handle complex customer issues and complaints effectively.
• Proven ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Is required to travel for at least 7 days per month, to meet customers and obtain their feedback.
Job Location: Patna/Mumbai
Compensation: 20 LPA based on experience.
Husk Power Systems (“Husk”) is an award-winning clean energy company serving rural India and Sub-Saharan Africa. In 2023, it was named “World’s Best Challenger Brand” in the energy industry and is a 3-time Global Cleantech 100 company. The company’s AI-powered rural energy platform provides 24/7 renewable power to rural households, commercial customers, institutions, and small factories. It also delivers a range of other products and services, including e-commerce and credit financing of branded appliances for home and commercial use, as well as community-based solutions for e-mobility and the agricultural value chain. Husk’s mission is to supercharge economic growth and social well-being in rural communities that are unserved and underserved.Husk ValuesHonesty and Integrity; Act with discipline and integral to your job; Respect each other; Respect Human rights within our responsibility and contractual obligations. Frugal Innovation, Quality and Reliability; Respect for environment, health, and safety. Excellence as an attitude; We shall align perception to a common understanding of performance rating and measures., We > I, Fail Fast and Learn Faster Continuous Learning.Husk is an equal opportunity employer and is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender, marital status, pregnancy and maternity, race, or religion. Husk is committed to improving gender balance within its teams in Nigeria and globally. Female candidates are therefore highly encouraged to apply even if not all requirements are met.BenefitsHusk offers flexible working conditions with employee benefits that are in line with global best practices. These include clear career growth planning, transparent annual review processes that are gender inclusive, maternity, and paternity leave, gender-inclusive workplace conditions, family health insurance, and frequent training to assist the employees to grow in and to the next roles. Husk does not believe in micromanagement and encourages its employees to have a healthy work-life balance hence giving them the freedom to manage their workload to be compatible with their life.
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