Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than three million students receive a better education because of Panorama, and we hope to serve many millions more students in the coming years.
As a key part of the Client Success team, Panorama's account managers partner with hundreds of school districts and charter networks to take them from "We just signed up for Panorama" to "Panorama has helped us improve education for our students in many important ways." With an outstanding renewal rate, extremely high customer satisfaction,and most important, stories from across the country about how Panorama has helped students receive a better education, our account managers have set a high bar. One of our big next challenges is to achieve strong year-over-year account growth; another is how to scale our support over a fast-growing client base.
We’re looking for someone to lead our account management team, to support and coach our account managers, own our account management strategy, and grow the team. Building off our strong success so far, you will help Panorama hit new highs around product engagement, renewals, account growth, referrals, and impact on education. Professional growth for all Panorama team members is an extremely important part of our culture and success, and as a coach, teacher, and mentor, you will help our account management team get better every week. We pride ourselves on the authentic relationships we’ve built with our clients, and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale.
What We’re Looking For
Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other.
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