Stripe is hiring a

Head of Compliance & Financial Crimes Operations

New York, United States
Remote

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, businesses launch online with Stripe. It is the duty of the Safety & Risk Operations team to ensure these businesses are who they say they are, processing for what they claim to be processing for, and to offboard those who do not meet the requirements to process. 

We are looking for an experienced Head of Compliance and Financial Crimes ops, to join our fast-growing operations team.  This role will develop, lead, and oversee our onboarding, identity, and compliance operations programs. This position will lead the operations teams responsible for building out and managing operational processes and programs required to comply with financial partner requirements, including those of card networks and global financial institutions. 

You will:

  • Define the global vision, direction, high-level priorities and goals for the Compliance and Financial Crimes operations team in collaboration with cross functional stakeholders
  • Lead and grow a high performing global operations team
  • Hire and retain key leadership talent
  • Provide guidance on complex, high-visibility cases and projects; adapting and realigning priorities in response to emergent crises
  • Develop and lead operational strategy development cross functionally in partnership with Compliance and Risk Policy and Product teams
  • Distill regulatory and financial partner requirements into operational processes and procedures, ensuring maximum efficiency and reducing operational costs
  • Maintain regular communication with our financial partners, setting up recurring business meetings as necessary
  • Assist with coordination of regulatory exams, financial partner audits, or internal business unit assessments
  • Prepare and participate in regular business reviews and metrics meetings representing Compliance and Financial Crimes Operations
  • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
  • Manage multiple projects to enhance and optimize due diligence strategy systems and tools
  • Identify and drive opportunities for operational improvements to scale the program effectively
  • Be an active part of a global Safety & Risk Operations leadership team that is building and executing on the future operational vision together 
  • Handle highly sensitive, confidential, and non-routine information supporting a rapidly changing organization


We’re looking for someone who has:

  • 7+ years experience in people management, including managing managers
  • Experience managing a global team
  • Experience using data to propose creative solutions to both tactical and strategic problems
  • Experience influencing and collaborating with a broad set of senior stakeholders
  • The ability and desire to question the status quo
  • Advanced creative thinking and problem solving skills


Nice to haves:

  • Experience growing and leading teams in compliance and financial crimes or trust and safety operations within the payments or e-commerce space

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