We are on the brink of the next industrial revolution and Oden is using our technologies to usher in the new era of manufacturing.
We’re on a mission to eliminate waste in manufacturing. Manufacturing has long been an analog world, but this has changed. By introducing machines to the digital world, there’s a staggering opportunity for efficiency and production leaps.
We empower engineering and operations leaders to automatically solve and prevent quality and performance issues through our pre-built ML models. Through our manufacturing analytics platform, efficiency, sustainability, and competitiveness are democratized.
Why We Do It:
We like to enable those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. We’re on the verge of a 4th industrial revolution that begs for absolute efficiency in all factors of life. We plan to deliver that to everyone who makes things.
As the Head of Customer Experience, you will lead a growing team focused on customer engagement, success, retention and growth. You will play a critical role in evolving what Customer Experience means at Oden through developing and implementing the CSM playbook to scale the department. In addition, you will develop strategies and practices to enable our customers to see the value of the Oden platform and how to leverage it to maximize their return on investment. This Director-level role is a senior leadership role and will report directly to the Chief Commercials Officer. As the key touch-point between Oden and our customers, you will also play a critical role in shaping our broader product and business strategy.
What We Offer You:
We’re an equal opportunity employer (EOE).
Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as this is the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.
Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities, and the ongoing development of a psychologically safe work environment.