Head of Design

About Us

This is an exciting opportunity to become part of SPARCK. We’re a rapidly growing team, who lead transformation projects with top tier clients, formulate research and innovation ventures, and, collaborate with the brightest minds in digital.

There’s no typical SPARCK project but to give you a flavour, in the last 6 months we’ve been conducting international customer research, building research and design capabilities, supported the design and development of new products and services, and designed customer experience strategies. Because we are part of BJSS, we have a unique ability to deliver great design at scale, and we are increasingly working with clients on end to end transformations.

Our culture is important and it is essential that you are keen to contribute to make SPARCK a great place to work.

If you have a curious mind, are fun to work with and have a drive to learn while delivering great outcomes, you will love it here!

Get in touch! We’d love to hear from you!

About the Role

In this role you will take on design lead positions within digital transformation programmes at our major clients.

Initially, you will join an established programme supporting a major client that is undergoing a digital transformation, completing re-inventing their customer facing multi-channel experience, and, have employed BJSS and SPARCK as their technical delivery and design partners respectively.

You will act as a design lead for SPARCK, leading between 20-50 researchers, content, service, and product (UX/UI) designers

 Your role will include:

• Ensuring high quality, user-centred, business driven, design is completed across the programme
• Co-owning the design strategy and managing its implementation
• Overseeing team welfare, ensuring the teams are both motivated and developing as designers
• Working with the Product and Technical Leads to lead on programme planning, and, the delivery of design against business deadlines
• Working with product and technical teams to ensure the teams are working “as-one” across all feature and product teams
• Building and maintaining a positive and human-centred design culture
• Working with BJSS & SPARCK programme leadership to ensure that the client is getting what they need from our teams, and resolving any issues that come our way

Within the programme, you will report in to BJSS Programme Leadership, the clients Design organisation, and the Programme’s Product Lead. Additionally, you will be a part of the wider SPARCK team, contributing back your learnings, and, working with SPARCK leadership to ensure that the programme is delivering in line with our quality standards, and the client commitments.

About You

• Experience leading large, multi-project design teams
• Experience across end to end design (strategy, research, content, UX, UI)
• Experience in digital transformation programmes
• Experience effectively embedded design into Product-orientated operating models
• Experience working within scaled agile model
• Experience managing Heads of Department and Director level stakeholders
• Commercial sector experience required - ideally experience in one of the following industries aviation, retail, travel, banking
• Experience managing design teams working across different projects and design cells
• Experience leading researchers and designers across User Research, Service, Content and Product (UX/UI) Design

Some of the Perks

• Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
• Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
• Life Assurance (4 x annual salary)
• 25 days annual leave plus bank holidays
• Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
• Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
• An industry-leading referral scheme with no limits on the number of referrals 
• Flexible holiday buy/sell option
• Electric vehicle scheme
• Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
• Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
• You will become part of a squad with people from different areas within the business who will help you grow at BJSS
• We have a busy social calendar that you can chose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
• GymFlex gym membership programme