YOUR NEXT STEP IS AT RAPPI!
We are looking for a Head of E-commerce Operations for the biggest on-demand platform in the
region (Latam). We deliver love and everything from Consumer Electronics to Fashion & Beauty
products and toys right to your doorstep.
At Rappi, no two days are the same. We love to hustle, work hard for a greater good and strive to
be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this
position is crucial in our pursuit of a game-changing experience for our users and partners.
What You'll Do?
- At Rappi, no two days are the same. We love to hustle, work hard for a greater good and strive to
- be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this
- position is crucial in our pursuit of a game-changing experience for our users and partners.
- What You’ll Do?
- Be responsible for building and optimizing E-commerce operations at Rappi
- Provide the best possible experience for our strategic allies across subverticals
- (Consumer Electronics, Fashion & Beauty, Home, Toys, etc), making Rappi the
- delivery app-of-choice to partner with.
- Ensure OKRs and SLAs are consistently achieved.
- Manage continuous improvement of completion rate, stockout and delivery time.
- Define and manage store set up default values and monitor adherence
- Proactively identify and propose solutions to operational issues creating the
- operational processes.
- Create analyses to generate actionable insights.
- Ensure order prep optimization across all our ally stores.
- Drive the transformation of insights into real-life solutions.
- Work in partnership with our Commercial, Tech, and Data teams to solve problems.
- Secure team discipline and execution
What You’ll Need?
- 6+ years of work experience in consulting firm, startup or big tech company
- International MBA preferred
- Experience working effectively with internal and external stakeholders in a highly
- and constantly-changing environment
- Exceptional business judgment and critical thinking
- Strong project management experience
- Ability to communicate ideas in a clear and structured way
- Advanced Excel skills
- Retail experience is a plus.
- A deep desire to work in a startup environment, helping the company grow
- Fluency in English
- SQL skills strongly preferred
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