Rappi is hiring a

Head of e-Commerce Operations

Full-Time
YOUR NEXT STEP IS AT RAPPI!

We are looking for a Head of E-commerce Operations for the biggest on-demand platform in the
region (Latam). We deliver love and everything from Consumer Electronics to Fashion & Beauty
products and toys right to your doorstep.

At Rappi, no two days are the same. We love to hustle, work hard for a greater good and strive to
be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this
position is crucial in our pursuit of a game-changing experience for our users and partners.

What You'll Do?

  • At Rappi, no two days are the same. We love to hustle, work hard for a greater good and strive to
  • be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this
  • position is crucial in our pursuit of a game-changing experience for our users and partners.
  • What You’ll Do?
  • Be responsible for building and optimizing E-commerce operations at Rappi
  • Provide the best possible experience for our strategic allies across subverticals
  • (Consumer Electronics, Fashion & Beauty, Home, Toys, etc), making Rappi the
  • delivery app-of-choice to partner with.
  • Ensure OKRs and SLAs are consistently achieved.
  • Manage continuous improvement of completion rate, stockout and delivery time.
  • Define and manage store set up default values and monitor adherence
  • Proactively identify and propose solutions to operational issues creating the
  • operational processes.
  • Create analyses to generate actionable insights.
  • Ensure order prep optimization across all our ally stores.
  • Drive the transformation of insights into real-life solutions.
  • Work in partnership with our Commercial, Tech, and Data teams to solve problems.
  • Secure team discipline and execution

What You’ll Need?

  • 6+ years of work experience in consulting firm, startup or big tech company
  • International MBA preferred
  • Experience working effectively with internal and external stakeholders in a highly
  • dynamic
  • and constantly-changing environment
  • Exceptional business judgment and critical thinking
  • Strong project management experience
  • Ability to communicate ideas in a clear and structured way
  • Advanced Excel skills
  • Retail experience is a plus.
  • A deep desire to work in a startup environment, helping the company grow
  • Fluency in English
  • SQL skills strongly preferred