Odaseva is hiring a

Head of Expert Services

San Francisco, United States
We are the #1 Enterprise Data Security Platform for Salesforce
Odaseva is the only platform built specifically to help the world's largest and most ambitious Salesforce customers keep their data secured, compliant, and agile.
We are backed by Salesforce Ventures and are proudly one of the top 5% of ISV partners in the Salesforce ecosystem. Fortune 500 companies like Schneider Electric, Toyota, Heineken, John Hancock, and non-profits trust Odaseva with their most complex data management challenges. More than 90 million Salesforce users rely on Odaseva.
In a world of data breaches and ransomware attacks, Odaseva is on the front lines of developing powerful tools to help companies protect their customers' data against attacks, comply with data privacy regulations like GDPR, and give their DevOps teams the tools to manage data at every step of the application cycle management process
It's a great time to join us!
When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.

Your Role
Odaseva is looking for a Head of Expert Services to lead and manage a global team of experienced Salesforce Architects.
This is an influencing role therefore stakeholder management is a must-have skill. The role requires collaboration across the organization's Sales, Marketing, Customer Success, Product and other supporting functions.
The Head of Expert Services will be responsible for the P&L of the Expert Services team and report to the SVP of Sales of the Company.

Your responsibilities will include:

  • Enhanced Service Delivery - Design and implement innovative methodologies to streamline expert services delivery, drastically improving efficiency. Develop and maintain expert services quality metrics to track progress and identify areas for improvement.
  • Client Satisfaction - Foster a culture of client-centricity, ensuring a consistent satisfaction rate through attentive service and timely solutions. Conduct regular client feedback sessions and integrate suggestions for continual expert services enhancement.
  • Revenue Growth - Responsible for the P&L of Odaseva’s expert services. Identify new revenue streams and expand expert services offerings, leading to a projected increase in consultancy revenue. Collaborate with Sales, Marketing, Customer Success and Product teams to identify and capitalize on opportunities for business growth.
  • Team Development - Recruit, mentor, and empower top-tier Salesforce Architects, nurturing a high-performing team. Organize regular skill development sessions and provide growth opportunities to team members.
  • Thought Leadership - Curate and present thought-provoking insights in the Salesforce ecosystem, securing speaking engagements at major industry conferences yearly. Foster an environment that encourages the team to contribute articles, white-papers, or webinars showcasing our expertise.

You will bring:

  • 15+ years in senior leadership within Salesforce consultancy, including at least 5 years of managing the practice.
  • Expertise in Salesforce architecture, implementation, and customization.
  • Strong leadership and team-building skills.
  • Exceptional communication and client management abilities.
  • Strategic mindset with a focus on revenue growth and service expansion.

Odaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and Teamwork
Odaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.

We are:
🔥 Pro-equality, pro-diversity
🔥️ A team of smart and kind people (inspire emulation - not competition)
🔥️ A culture of professional excellence yet casual style
🔥 A place where you can make an impact and grow your career
🔥️ A company at the forefront of data & cloud innovation
🔥 A competitive employer 
🔥 Truly international, with offices in Paris, San Francisco, Sydney and London
🔥 In favour of Flex office

Odaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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