CLEAR is hiring a

Head of Operations

New York, United States

CLEAR is transforming the way people live, work, and travel. Our platform is used and loved nationwide, and we are looking for an Operations leader to fulfill CLEAR’s mission of enhancing security and delighting our members. The Head of Operations will be accountable for the success and optimization of our nationwide ops teams, who are the face of CLEAR and the Ambassadors of our brand.

 The right person for this role has a proven track record of success in rapidly-growing, fast-paced, decentralized environments. You have a bias for action, and can quickly find smart and simple solutions for complex operational problems. You are a leader who can inspire excellence in your team and act as a champion for the growth and development of our people.


What you will do:

Develop and lead operational excellence, and deliver measurable results across all of our locations.

Motivate and inspire a nation-wide operations team.

Create metrics and KPIs that drive measurable success for the ops team.

Ensure compliant and secure operations at each of our locations

Leverage analytics to optimize member enrollment across our airport and stadium locations.

Oversee launches of new locations and drive the growth of CLEAR in new and existing cities.

 

Who you are:

You have a proven track-record of successfully leading ops teams across multiple locations.

You know how to execute flawlessly in rapidly-scaling environments.

A strong communicator with exceptional ability to motivate, mentor, and influence others.