Viva Wallet is looking for an exceptionally talented, bright and driven Head of Operations to plan, direct, and manage all Operations in our new Contact Centre, which will be an essential part of the group sales model along with a field sales team both covering the whole of the UK. The main lines of Operations will be Outbound calling for appointment setting for the field sales team and technical support lines for sales executives and clients during set up of Viva Wallet products / services.
The remit includes devising a winning outbound calling strategy, leading all relevant operation platform configurations, setting up the teams’ structure and the operating and performance management handbook, creating the quality framework, successfully launching the campaigns, and then, providing leadership and direction to the Operation management team and driving operational excellence by implementing and embedding a continuous improvement culture. The role reports to the Country Director.
As a member of the Management Team in Viva Wallet, you will be both a strategic and hands-on partner that provides full cycle contact centre operations leadership and every day management. The position is critical in meeting our business plan targets and you will have the opportunity to create the operations strategy and the implementation plan that best aligns with the business goals.
Working as part of a small, inclusive and forward thinking management team with in depth knowledge of Contact Centers and Field Sales, enabled by cutting edge contact centre technology and marketing highly competitive and innovative products / services in the financial sector, you will enjoy a high end base salary, pension and a variety of benefits. This is a fast growing, PE backed, highly ambitious financial products and services group that offer a stable, far reaching career path.
About Viva Wallet. Viva Wallet provides innovative acquiring and issuing services to businesses of any size, based on their individual needs. The company was founded in 2010 and has presence in the UK, Belgium, Romania, Greece, Cyprus. It is an entirely cloud-based licensed e-money institution for the provision of payment services in the 31 countries of the European Economic Area (EEA-31) and Principal Member of MasterCard and Visa for issuing and acquiring and a partner to leading global companies, such as Microsoft, Alipay, and PAX.
More specifically, as Head of Operations you will:
To be considered you should have:
What’s in it for you?
At Viva Wallet, we believe in an open, transparent working environment that actively promotes ingenuity and team work. You’ll be joining a management team of highly experienced, innovative and dedicated people enabled with cutting edge contact centre technology. You will be fully trained and continuously supported. We are a stable, fast growing and highly ambitious group and the opportunities to learn new skills and develop in your career and grow as we grow are almost endless.
What’s on offer
Salary: £70,000 per year
Performance Bonus: TBD
Holidays: 30 days
Pension: scheme: 5% employer matched
Hours: 9 am – 5 pm Monday – Friday
Location: Milton Keynes (some travel may be occasionally required as field sales teams cover all of the UK)
Benefits: Access to a variety of voluntary benefit options
Contract type: Permanent following probation period