Deliveroo is hiring a

HEAD OF OPERATIONS, SINGAPORE

Deliveroo’s Rider Operations team deal with management of our rider team, the face and wheels of Deliveroo. In this role, you will be responsible for the expansion of the business by developing a scalable operation overseeing key aspects such as rider scheduling, engagement and fee management.

Roles will include:

  • Responsible for the day to day delivery operations
  • Management of a fleet of 1000+ riders
  • Drive continuous operational improvement
  • Creating robust plans and reporting for the delivery and optimisation of key strategic projects and zone enhancements
  • Build and maintain strong relationships with key internal stakeholders and external strategic partners
  • Responsible for forecasting and scheduling the correct number of riders per week
  • Communication with riders across a wide range of cultures, religions and backgrounds
  • Delegate responsibilities appropriately & empower your team members to deliver the best results
  • Identify, analyze and respond to failure risk so that it will decrease the chance of a risk’s occurrence and/or its impact on the customer experience