● Senior operational leader of teams
● Define strategies to reduce and optimize ticket volume while maintaining the quality for a payments operation business
● Hire, build and lead teams ranging from decline and charge-back handling to compliance type activities
Everyday, millions of users across Southeast Asia trust and rely on us here at Grab to get them from point A to point B in the safest and most efficient way possible. Monitoring closely and safeguarding the experience and safety of our customers, the User Trust Team acts as guardians and protectors of the community where ideas and complex data modelling are explored each day to improve our capabilities and help keep our passengers and drivers safe in all their journeys with us.
The work that we do and the problem statements that we solve each day here in the User Trust Team is not just important to both our users and our business, but immensely satisfying to say the least. Each day, we explore questions such as how do we catch the bad guys from gaming our system? How do we ensure that both our passengers and drivers are heading to the right location? How do we design a good incentive and promo scheme that encourages good behaviour? We worry about difficult situations so that our users and their loved ones sleep better at night.
As we expand into new territories and more people rely on us across Southeast Asia each day, we are looking for a competent Head of Payment Operations to join our User Trust Team to help us combat the ever new and complex problems that we faced as the bad guys get more sophisticated. As the Head of Payment Operations, you will lead a large scale operations team whose mandate is to to maintain efficient payment processes for all our users. This role would also involve spearheading strategies and enforcing policies around minimizing payment risks and losses.
If you’re passionate about making the world a safer place while solving unique, complex and constantly evolving problems each day, this is your opportunity.