zenloop GmbH is hiring a

Head of People and Culture (f/m/d)

Berlin, Germany

What We Do

We are the leading integrated experience management platform in Europe. With our Software-as-a-Service solution, companies from multiple different industries are able to collect, cluster and analyze customer feedback they receive through various channels along their customer journeys.

After analyzing the feedback, our platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, we enable companies to successfully identify growth drivers and pitfalls along their customer journeys, turn satisfied customers into brand advocates and minimize losses in revenue generated by customer churn.

Why We Do It

Our ultimate goal is to enable every company in the world to have their customers at the heart of their actions. By always striving for excellence in tech and being bold thought leaders in our field, we aim to empower companies globally to successfully transform the voice of the customer into prosperous long-term relationships.

You role at zenloop:

We’re looking for an experienced Head of People and Culture to lead on all aspects of people related functions covering Talent Acquisition, Human Resources, Culture and Learning & Development. Partnering with our Founders, Managers and your growing team, you will take ultimate responsibility over defining and driving our people strategy.

As part of the leadership team our Head of People and Culture will cover a wide range of responsibilities across the below areas.

Talent Acquisition: 

  • Evolve and execute an overall HR and hiring strategy that enables sustainable and successful company growth
  • Grow and lead our recruitment team and implementing end-to-end recruitment strategies to identify and attract the best talent

Culture, Learning and Development: 

  • Design a Learning and Development strategy, including career a career path model and team development initiatives
  • Ensure our guiding values (Fast, Positive, Excellent and Together) are reflected in everything we do here, translating them into everyday practices with a clear vision of how to improve and build culture
  • Be a trusted partner for employees and the leadership team who gives sound advice

Human Resources

  • Provide recommendations and implement best practice HR, considering commercial outcomes
  • Oversee all HR initiatives, systems, tactics and all people related administration 
  • Take a hands-on leadership approach to inspire and motivate the workforce, and foster collaboration across teams

That's what we offer:

  • zenloop is a rapidly growing company with big ambitions. We offer the ideal breeding ground for a steep learning curve and professional development
  • Experienced founder and management team who cares about you and your tasks
  • A lot of responsibility and creative freedom for projects that you own
  • Growing together is one of our core values. To facilitate our growth as a team, we come together twice a year for team events in different European cities
  • With our weekly fitness courses, we give everyone interested the opportunity to participate in a team-based sporting activity
  • We care about your personal growth. That is why we provide you with an annual training budget which you can spend on growth-related topics of your interest