Ocado Group is hiring a

Head of Product

Hatfield, United Kingdom

About the Ocado Smart Platform, known as OSP

Ocado Smart Platform (OSP) is an end-to-end online retail platform combining micro-service based software with modular and scalable hardware. It brings together innovative technologies such as our highly automated warehouses, we call them Customer Fulfilment Centres (CFCs), with market leading software such as our highly efficient routing engines or our highly optimized supply chain & forecasting systems.

Job Summary

Reporting to the Chief Product Officer, you will be responsible for developing the product strategy and vision to support the growth of the Ocado Smart Platform worldwide. This includes defining the vision for the overall platform, identifying opportunities for improving the platform and working closely with our engineering and other product areas to define the right structure to support our products. You will also be responsible for keeping a close ear to the market and working closely with the Product Marketing function to produce a marketing strategy.   You will be responsible for leading and developing the Solutions product management team.


The core responsibilities for Head of Product role include:

Leadership: Lead from the front

  • Recruit, motivate and lead the Product Management team
  • Be part of the broader Product Office leadership team

Product Strategy: Define the strategy

  • Own the product strategy for the end-to-end platform 
  • Identify new market / product opportunities

Market Knowledge: Be knowledgeable about the Product needs

  • To keep engaged with market developments and become a subject matter expert within it, by attending various conferences and meetings.
  • To understand the customer (B2B users of the Ocado Smart Platform) as well as their customers (shoppers) needs and gather product requirements.
  • Be the voice of the market and augment the Ocado Solutions concepts and objectives with market research and competitor analysis.
  • To investigate market product advancements and continually refine the core proposition to inform where it is appropriate to build, buy or partner.

Product Capabilities: Define and Launch

  • Work interactively with the broader Solutions team and our partners in Technology to define, create, document and vocalise clear and tangible business objectives.
  • Validate capability roadmap with internal and external stakeholders and the market need.
  • Along with Product Marketing also responsible for market intelligence.

Collaboration: Proactive, Cross-functional, Iteration

  • Work with Ocado Solutions customers, and our partners in Technology to understand their business challenges and requirements (legal and operational) to help form and or validate our mission.
  • Lead client interactions, facilitating them where necessary for other Ocado teams.

Skills, Experience & Qualifications

  • Extensive experience of Product Management and team leadership.
  • Deep subject matter expertise in multichannel e-commerce with direct retail experience.
  • Hands-on experience in retail technologies and systems
  • An awareness & understanding of global emerging trends
  • Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and proactive can-do attitude
  • Data analysis and excellent data-driven decision-making skills
  • Loves collaborating and working in a matrix environment
  • Ability to build trusting relationships with others, even when they do not agree
  • Excellent communication skills at all levels of an organisation
  • Has achieved stretching goals against the odds
  • BA/BS degree in a technical field or equivalent practical experience
  • International/Global experience preferred
  • Track record of handling multiple stakeholders and streams of work

**Our end to end solution (not an exhaustive list): e-commerce, manual & automated pick, supply chain, final mile, AI & ML, new emerging technologies, automation/robotisation, customer relationship management / customer service


  • Pension
  • Life Assurance
  • Private Medical Insurance
  • Employee Assistance Programme
  • Income Protection
  • 25 days holiday, increasing to 27 with 5 years’ service
  • 15% Ocado discount

Equal Opportunity Employer

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.


We will always aim to respond to everyone who applies for one of our roles. Sometimes though we have a lot of applicants and it takes us a little while to get back to everyone. If you haven’t heard from us within two weeks of your application, then you should take it that you have not been successful on this occasion and accept our apologies that we didn’t manage to get back to you personally.

Due to the fast-paced nature of Ocado's business our vacancy close dates may be subject to change.