"How likely would you recommend our product to a friend or colleague?" Once you have answered this question, you know the core of the Net Promoter SystemⓇ and thus the basis of zenloop.
For our fast growing Software-as-a-Service solution we are looking for a motivated as well as talented person to work with us in the role of Head of Product Management (f/m/d) to further shape our success story. As part of our Product team you will be responsible for leading the product team in close cooperation with our CTO. Our goal, to deliver the best software out there for CX, and your personal development will be the focus of your daily work.
Your ambition is to build the leading Customer Experience platform, used across geographies, industries and functions. It provides the deepest insights and smartest actions for every single end-customer and enables automatic retention. Although the platform offers a broad value scope, it can be implemented with low effort, is easy to use and has a beautiful design users love. You will achieve this in collaboration with all stakeholders inside and outside of the company and pushed by an outstanding strong product team.
Your tasks and responsibilities:
Implement clear product prioritization process for mid-term and short-term development topics involving all stakeholders, with transparent criteria and data-driven backward assessment of decisions made
Facilitate agile, mainly self-driving cross-functional product teams (PM, Design, Devs, QA, BO) with efficient collaboration structure and individual output objectives
Establish a transparent, ongoing product "status quo" process, to have all stakeholders informed about the status of their topics including information on releases
Ensure timely, self-explaining documentation of the product for user support and marketing purposes
Training the team, newbies & current team members in major product aspects and new developments
Be a leader and communicator: lead and coach the product and UI/UX team and coordinate with tech team
Establish an agile working process and a strong product KPI reporting
Create on a quarterly base a rough product roadmap for next 6-12 months
That's what we offer:
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