Deliveroo is hiring a

Head of Regional Rider Operations - UK/IE

London, United Kingdom

Who we are

Deliveroo is on a mission to transform the way the world thinks about food delivery. Bringing together technology and the nation’s best-loved restaurants, we get high-quality restaurant food to customers fast – in an average of 32 minutes. In just a couple of years we’ve built a superb website, a suite of mobile apps and a global fleet of riders.

We also work with hundreds of the UK's best loved restaurants – such as Carluccio's, GBK and Nando's - delivering meals to homes and offices, and increasing revenue by 30% or more for restaurants that don’t typically offer delivery.

What your role would be

The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish.

The Head of Regional Operations will be responsible for our UK/IE operation outside of London; responsible for delivering an impeccable customer experience, ensuring the end-to-end operation is as efficient and scalable as possible and be responsible for our national rider fleet.

As the head of the regional ops structure you will be the bridge between Ops HQ and the regional management and commercial structure. You will work alongside the counterpart role for London and will be responsible for executing our regional operations, supported by the central operations teams. Responsible for six regional operations teams, each between 3-6. Accordingly the role will work very closely with our General and Regional Managers across the UK and Ireland and report into the Head of Operations.

The role requires an incredibly strong operations manager with an analytical and process driven mindset, capable of delivering change across an organisation, influencing and communicating across many levels of the business.

What we are looking for

  • We are looking for a natural leader with 3-5 years operations management experience - will also consider 2-3 years at a big three consultancy with ops/change management experience
  • Strong communication skills, able to influence others and lead change
  • Stakeholder management; you should feel as comfortable reporting into the CEO as you are talking with our rider fleet
  • You will be a meticulous project manager, knowing which resources you have available to you across the UK/IE operations team at all times
  • Process development comes naturally to you; you will be a problem solver and critical thinker
  • Excellent people manager: able to recruit the best, develop and nurture talent and bring together a team across multiple offices