As the SaaS space expands, there’s more potential than ever for growing software companies.  

Having a great product is only part of the journey. B2B SaaS companies today face endless competition, live or die by customer acquisition costs, have to earn customer loyalty every day, need to operate across borders, and must navigate increasingly complex regulations. 

Paddle alleviates this pain with its industrialised Revenue Delivery Platform that makes it easy for SaaS companies to respond faster and more precisely to every growth opportunity across acquisition, renewals and expansion.

Our all-in-one platform is purpose-built for modern SaaS execution and already powers growth for over 2000 software companies, globally. Our Revenue Delivery Platform integrates checkout, payment, and subscription management, making it easy for businesses to activate new business models, enter new markets, turn on new offerings, and renew subscriptions without friction and we handle compliance globally, so our Sellers always operate with full integrity.  

As Head of Risk, you’ll be ensuring that Paddle implements and maintains effective and appropriate seller risk and buyer fraud prevention strategies, processes and controls including driving the configuration and implementation of our new payment fraud prevention tooling.

What you'll do

• Audit the current risk function in order to assess the efficiency and effectiveness of our current processes and provide recommendations for the function going forward.
• Own the seller risk, onboarding, verification and monitoring processes and ensure that Paddle, as the Merchant of Record is sufficiently protected.
• Manage and structure the current risk team so that resources are focused in the most appropriate and effective way
• Define, analyse and monitor data trends, key metrics and fraud patterns and root causes in order to improve fraud prevention
• Own the implementation and configuration of our new Fraud AI tool and lead our risk team to ensure that they are effectively trained in the use, maintenance and monitoring of this fraud prevention system
• Collaborate and work closely with other business functions, in particular Product & Commercial teams 
• Manage and develop our relationships with our payment partners

We'd love to hear from you if you

• Have worked in e-commerce or payments or similar business with >$100ms in annual sales globally
• Have a deep understanding of payment fraud and fraud mitigation techniques (either in-house or experience of implementing and configuring 3rd party tools)
• Have previous experience of using analytics and AI fraud tooling to support fraud prevention decision-making
• Have a minimum 5+ years in Risk/Fraud/ role

Why you’ll love working at Paddle

We are a diverse team of around 140 people and care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture. We offer a full slate of benefits, including competitive salaries, stock options, pension plans, private healthcare and on-site coaching sessions. We believe in flexible working and offer all team members unlimited holidays and 3 months paid parental leaves regardless of gender. We value learning and will help you with your personal development where we can — from constant exposure to new challenges and annual learning stipend to regular internal and external training

About us

Our mission is to help software companies succeed — enabling them to focus on creating products the world loves. Thousands of companies rely on our revenue delivery platform to sell their software products globally, as well as our powerful analytics and marketing tools to understand and grow their businesses.

Our vision is to become the platform that all software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

Deloitte Fast 50 named us amongst the fastest growing software companies in the UK four years running, and we’ve raised over $93m in funding from incredible investors such as FTV Capital, Kindred, Notion, and 83North

Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. ​Our office is wheelchair-friendly and we are a family-friendly employer​.

Be sure to follow us on LinkedIn to stay up-to-date on new opportunities at Paddle!