TrustYou is hiring a

Head of Sales Operations

TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.
The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou

We trust you make an impact! 

At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy! 

Head of Sales Operations (all genders): 
Location of the role: Germany (Remote)

Are you passionate about driving revenue growth and increasing operational excellence? TrustYou is seeking a Head of Sales Operations to orchestrate and optimize our sales, marketing, and customer success efforts. This remote role offers a unique opportunity to make a global impact while collaborating with a highly motivated team.

In your role, you will make an impact by…..

  • Developing and executing a data driven revenue operations strategy, aligning sales, marketing, and customer success functions to maximize revenue potential.
  • Overseeing the implementation and utilization of Salesforce and Chargebee to streamline and monitor revenue operations effectively.
  • Collaborating with the Chief Revenue Officer to set revenue goals, accurately forecast revenues, and provide detailed performance reports.
  • Ensuring all revenue-related activities support the company's financial objectives, fostering cross-functional collaboration.
  • Managing the entire customer lifecycle to optimize acquisition, retention, and lifetime value while prioritizing customer satisfaction.
  • Supporting the pricing strategy development and sales promotions in coordination with product management and marketing teams.
  • Mentoring and developing the revenue operations team, fostering a culture of high performance and continuous improvement.

You are a perfect fit, if you have…

  • Bachelor's or higher degree in Business Administration, Marketing, or a related field.
  • Minimum 7 years of experience in revenue operations, sales operations, or a related field, preferably within the SaaS industry.
  • Proven track record of developing and leading revenue operations initiatives that drive significant revenue growth.
  • Expertise in managing Salesforce and/or Chargebee platforms.
  • Strong analytical and strategic thinking skills, with the ability to translate operational execution into financial outcomes.
  • Exceptional leadership and communication abilities, capable of motivating teams and engaging with senior management.
  • Fluency in English.

And most importantly, what's in it for you...

  • Working in a global, divers, and collaborative team 
  • Flexible working hours allowing you the freedom to shape your work-life
  • Remote-friendly environment and budget for home office equipment 
  • On-going career development, training, and coaching
  • Six days for learning & development 
  • Experience your favorite travel adventure by using a bonus vacation day 
  • Celebrate in style at our team events (in-person and virtually) 
  • Social benefits and perks based on location 

Why TrustYou?

Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.

P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
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