EUROPEAN DYNAMICS is hiring an

IT Helpdesk Officer / Analyst fluent in German, for international e-Government projects

Marousi, Greece


We currently have a vacancy for a IT Helpdesk Officer/ Analyst fluent in German, with good exposure in Internet Technologies. The work will be carried out at the premises of the company in Athens, with possible onsite missions at client premises in Europe.

The successful candidate will join the eProcurement Helpdesk team of the company, which supports the end-users of Internet software systems. Upon hiring, the successful candidate will undergo an internal training program, in order to become familiar with the Helpdesk operation and the supported IT systems.

Following training completion, the successful candidate will be integrated within the daily activities of the Helpdesk team.

Once adequate knowledge and experience is accumulated, the successful candidate will evolve within the Helpdesk team, delivering end-user training, functional testing of Internet applications, quality control of helpdesk follow ups with clients, or other IT consulting activities.

Main Responsibilities and Tasks:

  • Participation in testing, training, and user support activities, for web applications;
  • Participation in functional and test meetings with clients.

Requirements

Required Qualifications:

  • University degree in an IT related field;
  • Knowledge of MS-Office tools and Internet technologies;
  • Good communication and presentation skills;
  • Excellent written and oral communication skills in German;
  • Excellent command of English or French, both written and spoken;
  • Team spirit, initiative, can do attitude.

Desired Qualifications:

  • Experience in communication with clients or business users;
  • Experience as user support officer or helpdesk operator of Internet applications;
  • Experience in IT user training and/or testing of Internet applications.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (ITHAO/12/18).

We offer a competitive remuneration (either on a contract basis or on a full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Berne, Stockholm, London, Nicosia, Helsinki, Jakarta, Belgrade, Hong Kong, etc). The company employs over 600 engineers and IT experts. We design and develop software applications using state-of-the-art technology. Our current ICT projects have a value exceeding 250 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations internationally.



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