Housekeeping Manager

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Inspect rooms to ensure that rooms are immaculately clean.
• Coach staff immediately when under standard job was found with a timely follow through  
• Flexible availability including nights and weekend required
• Supervise work of Floor Supervisors, Turndown, Room Attendants, Housepersons, Public attendants, Laundry attendant and Heath club attendant.
• Inspect Showrooms, VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.
• Schedule/conduct staff meetings
• Ensure that maintenance requests are followed up.
• Responsible for training/enforcement of Hazard Communication and Blood-borne Pathogens Programs.
• Responsible for interview applicants; training of staff members; handling all disciplinary issues.
• Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
• Communicate repair work and unsafe conditions to the appropriate department
• Communicate in room changes and any room status changes to the Front Desk
• Assist with the training of all new hires and the retraining of senior colleagues
• Plan and coordinate daily staffing needs and make any necessary changes
• Plan, schedule and execute special projects such as general cleaning and carpet shampooing
• Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
• Assist with the preparation of the weekly payroll
• Assist with the preparation of the weekly schedule
• Other additional duties may be assigned by management

• Must have knowledge of the entire housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
• Ability to work well under pressure
• Willingness to work a flexible schedule
• 2-3 years of Housekeeping Supervisory experience required
• Multilingual ability an asset – preferably English/Spanish
• Proficiency with Opera 

A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.