AccorHotel is hiring a

Housekeeping Manager

Boston, United States
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Inspect rooms to ensure that rooms are immaculately clean.
  • Coach staff immediately when under standard job was found with a timely follow through  
  • Flexible availability including nights and weekend required
  • Supervise work of Floor Supervisors, Turndown, Room Attendants, Housepersons, Public attendants, Laundry attendant and Heath club attendant.
  • Inspect Showrooms, VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.
  • Schedule/conduct staff meetings
  • Ensure that maintenance requests are followed up.
  • Responsible for training/enforcement of Hazard Communication and Blood-borne Pathogens Programs.
  • Responsible for interview applicants; training of staff members; handling all disciplinary issues.
  • Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
  • Communicate repair work and unsafe conditions to the appropriate department
  • Communicate in room changes and any room status changes to the Front Desk
  • Assist with the training of all new hires and the retraining of senior colleagues
  • Plan and coordinate daily staffing needs and make any necessary changes
  • Plan, schedule and execute special projects such as general cleaning and carpet shampooing
  • Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
  • Assist with the preparation of the weekly payroll
  • Assist with the preparation of the weekly schedule
  • Other additional duties may be assigned by management
  • Must have knowledge of the entire housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
  • Ability to work well under pressure
  • Willingness to work a flexible schedule
  • 2-3 years of Housekeeping Supervisory experience required
  • Multilingual ability an asset – preferably English/Spanish
  • Proficiency with Opera 

A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.

This job is no longer available

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