Netomi is hiring a

HR Business Partner

Gurugram, India
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job description:

The individual will be responsible to enable leaders with levers that allow employees to live the Netomi culture every day. The role will require HR to partner and hold leaders accountable to employee experience, org health and org shape metrics through systematic implementation of mechanisms.

This work includes, but is not limited to, increasing organisational capability, providing change leadership, talent management / succession planning, listening to and responding to experience of employees at scale, supporting day-to-day operations as well as on-going process improvement.


  • Be the culture ambassador of Netomi - nurture the core values
  • Partner with the leadership team to hire, develop and grow the India team
  • Build scalable people practices and creative engagement programs
  • Development of all Netomian's based on 360-feedback, people manager training programs
  • Ensure an amazing work experience to every employee from hire to exit
  • Devise innovative ways to build and grow the employer brand
  • Developing and executing HR strategies, policies, and practices
  • Improving employee productivity
  • Work around organisation's overall happiness quotient
  • Managing team wellness initiatives
  • Develop new age feedback and performance management initiatives


  • Minimum 5+ years in HRBP ole
  • Experience in policy creation and designing compensation and benefits programs
  • Experience in learning and development programs
  • Experience in Rewards and recognition programs
  • Excellent communication and presentation skills
  • Worked as an HRBP, partnering of at least 100 employees (preferably the technology team)
  • Demonstrated ability to coach managers and supervisors to use best practices for maximum
  • effectiveness
  • Highly proficient at analyzing people data to draw out insights for business and an advanced user of MS Excel and MS powerpoint
  • Demonstrate a people-first approach and exceptional judgment in making people-related decisions
  • Problem-solving and analytical skills
  • Ability to work in a fast paced startup with changing priorities 
  • Attention to detail
  • Organised and High on execution

This position is with competitive compensation, benefits.

Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are eager to work for us, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!  

We are committed to building an inclusive and diverse team.

Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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