DocuSign is hiring a

SR HR OPS Coordinator

São Paulo, Brazil

SR HR OPS Coordinator

People and Social Responsibility | Sao Paulo, Brazil

Our agreement with employees DocuSign
is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day.
At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our People & Social Responsibility team is creating a unique culture at DocuSign – one that is collaborative and one that embraces the full range of perspectives and experiences of all our employees. People are what drive our company’s success. That is why we focus on hiring the right people and giving them the tools and training they need to do the work of their lives. We recognize our people are driven by a sense of purpose and want to give back. That’s why we established the DocuSign IMPACT Foundation and the DocuSign for Forests initiative which demonstrates our people’s character in action.

This position
We are looking for a HR Generalist to join our growing team, supporting HR Operations activities. As part of our broader People Business Partner team, this individual will support all operational and tactical activities at geography level and integrated with our People Operations and Talent Acquisition Operations to provide a consistent and great experience to our employees. This position is an individual contributor and reports to the local HR Director in Brazil.


  • Provide quality operational support to business units in Brazil in order to deliver a value-added HR services.
  • Administer key HR processes such as onboarding & new hire orientation, employee changes, termination process.
  • Support HR Managers, business Managers and employees with HR policies, procedures, employee data, HR systems and general HR inquiries.
  • Continually seek opportunities to create, improve, and impact HR Ops processes.
  • Prepare and issue employee change documentation in a timely manner.
  • Act as escalation point for troubleshooting complex HR transactions and process exceptions.
  • Collaborate with payroll, benefits, HRBPs, IT on employee data, transactions.
  • Manage the data entry process for employees throughout the employee lifecycle for Brazil.
  • Work closely with the benefits team to ensure a smooth administration process for Brazil employees
  • Engage in personnel adminsitration activities such as PTO, leaves, onboarding and offboarding.
  • Contribute to the development and maintenance of HRIS and in the simplification and improvement of its workflows processes.
  • Administer all statutory & regulatory HR reporting requirements.

Preferred Qualifications

  • Proven ability and track record in working in a fast paced, high growth organization.
  • Enjoys problem solving, thinking creatively and prioritizing multiple tasks, projects.
  • Strong customer service orientation, written/verbal communication.
  • Personal credibility and a proven ability to maintain discretion and confidentiality.
  • Excellent interpersonal skills to build effective relationships with key stakeholders across the geography and with corporate People Operations team.
  • Exceptional organization skills.
  • Fluent in English.
  • Desirable IT industry background.

About Us

DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


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