Hub Operations Manager

Role: Hub Operations Manager

Location: Metro Manila 

Reporting to: Chief Operations Officer

What you’ll do
We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

We are looking for a Hub Operations Manager to join our world class team. The Hub Operations Manager position will lead the successful partnership of connecting commercial and analysis functions from local markets and the hub across the JAPAC region. The successful candidate will be empowered to manage a team and work closely with other markets and departments.

As a Hub Operations Manager, your main responsibilities will include:

Team Leadership

• Manage and mentor hub team members, ensuring they are on track with performance goals and standards
• Lead by example on local market collaboration, proactiveness, quality assurance and issue resolution as a single unified team across the region
• A high attention for detail and timeline oriented to ensure we meet the goals of local teams and clients accurately and on time
• Work closely with local market and functional leadership to ensure alignment on goals with ongoing open communication
• Forward planning based on anticipated needs to ensure capacity planning to ensure the hub can effectively manage current and future needs  

Operational Accountability

• Oversee the daily operations of the hub, including resource allocation, workload prioritisation, quality assurance and client focus 
• Monitor and be accountable for individual and collective operational performance of the hub, ensuring efficiency and effectiveness

• Identify and implement process improvement to enhance hub quality, productivity and efficiency

Compliance and Monitoring 

• Create, review and validate relevant hub reporting as necessary to ensure visibility and openness of hub performance vs. objectives Testing new products and features from our external partners and internal Product team
• Ensure enforcement and adherence to company policies, procedures and regulations, including data management and access, with support from technical advisory  

What you’ll bring 

• At least 7 years of managing delivery teams in programmatic or digital
• Previous management experience, managing at least 10 people
• Previous roles with multi-market, regional or global team engagement
• Good knowledge of the programmatic landscape and industry ecosystem
• Desire to develop your team, providing learning and growth opportunities
• High level of organisation and conscientiousness with ability to lead a team
• Excellent communication skills and cultural nuance across JAPAC markets
• Proactive with an immediate and direct bias for action
• Alignment with MiQ's core values/culture
• A can-do attitude to provide energy, drive and enthusiasm
• A dream to grow your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply. 

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• New hire orientation with job specific onboarding and training  
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 

Apply today. Equal Opportunity Employer. E-Verify Employer.