Charles IT is hiring a

Human Resources Generalist

Middletown, United States

Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today! 

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture. 

Due to growth, we are currently seeking to add a Human Resources Generalist to our exceptional team. We are seeking a detail-oriented, outgoing, trustworthy, and team player. As a key member of the HR team, the People Operations Generalist will play a crucial role in fostering a positive and inclusive workplace, supporting employee engagement, ensuring effective HR processes, new employee onboarding success, and continuing employee personal and professional progression.


Duties and Responsibilities:

  • Employee Relations:
    • Serve as a point of contact for employee inquiries, concerns and conflict resolutions.
    • Assist in the development and implementation of employee engagement initiatives.
    • Administer HRIS, Pay Scale, and other platforms.
    • Serve as a liaison between employees and the leadership team.
    • Contribute to the development and maintenance of HR policies and procedures.
  • Onboarding and Offboarding:
    • Facilitate the planning and implementation of onboarding programs for new hires.
    • Oversee the successful completion of the 60-day onboarding internal processes.
    • Conduct exit interviews and analyze feedback to identify trends and areas for improvement.
    • Ensure a smooth offboarding process, including exit documentation.
  • Personal and Professional Progression:
    • Manage Career Progression Paths for all team members.
    • Facilitate Personal Progression Sessions for the team.
    • Manage and conduct quarterly check-ins.
  • Benefits Administration:
    • Support in managing employee benefits programs, including health insurance, retirement plans, and other perks.
    • Assist employees with benefits-related inquiries and facilitate the open enrollment process.


  • Bachelor's degree in Human Resources or equivalent with a minimum of 2 years of experience.
  • Human Resources certification recommended.
  • Experience with ConnectWise and familiarity with human resource platforms recommended.
  • Exceptional communication skills are essential.
  • Ability to efficiently handle multiple tasks and collaborate effectively within a fast-paced, client-oriented team.
  • Enthusiastic and committed to meeting the challenges of a growing company.
  • Demonstrates excellent follow-through to ensure tasks are completed successfully.
  • Self-motivated with the capability to work independently with minimal supervision.
  • Highly organized with a keen attention to detail.
  • Must be able to pass a background check.
  • Occasional travel to other Charles IT's locations
  • A current and valid US driver's license is a requirement.


Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

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