Ingram Content Group is hiring a

Human Resources Generalist, Operations

Chambersburg, United States

Ingram Content Group (ICG) is hiring for a Human Resources Generalist, Distribution Operations to contribute to our team in Chambersburg, PA. The Human Resources Generalist guides all aspects of HR delivery to positively impact business unit performance and administers the functions of the employment lifecycle such as sourcing, staffing, employment administration, onboarding, associate relations, leave administration, benefit administration, and training.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you

Required Qualifications:

  • Bachelor’s Degree or directly related year for year experience
  • 3 years of human resources experience with exposure to generalist responsibilities.

Preferred Skills:

  • Experience using HRIS systems such as PeopleSoft, Kronos or similar
  • Leave experience (ADA, FMLA, and STD) 
  • Experience within an operations or high production environment (i.e. Manufacturing, Distribution, Warehouse)
  • General knowledge of employment laws and practices 
  • Experience conducting new hire orientation and with administrative tasks 
  • Strong written and verbal communication skills 
  • Intermediate Excel experience (data manipulation, charts/graphs, pivot tables and V look-ups)

Key Responsibilities:

  • Administer the functions of the employment lifecycle such as sourcing, staffing, employment administration, onboarding, associate relations, leave administration, benefits administration, and training.
  • Manage the recruitment process to ensure compliance and the availability of talent to meet client group needs.  This may include managing vendor/agency staffing relationships to supply a contingent workforce as needed.
  • Deliver orientation and educate new hires on company policy and procedures.
  • Advise and counsel management and associates on various state and federal regulations, company policies and procedures and HR practices, as they relate to associate issues, performance management, promotion and compensation practices  
  • Provide support to client group on associate relations matters, to include investigations, leveraging strategies toward resolution and providing recommendations for counseling/ employment status.
  • Escalate complex associate relations matters to senior HR leadership as needed to ensure consistency with company practice and policy and mitigate legal risk for the organization.
  • Develop strategies for achieving diversity including development of annual Affirmative Action Plan (AAP) for client group.
  • Administer/Support HR as liaison with the third-party administrator for all Short Term Disability claims.
  • Maintain associate records for client groups, both paper and electronic (PeopleSoft & Kronos) files; enter status changes in HRIS systems; generate reports as needed.
  • Collaborate with senior HR and management in facilitating activities that drive job satisfaction, engagement and morale.



  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Avid reader? Numerous opportunities to engage with books and authors
    • Discounted offers to self-publish with IngramSpark®!
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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