Reali, Inc. is hiring an

iBuying Operations Analyst

San Mateo, United States
Full-Time
Reali is here to make home buying and selling simple, affordable, and stress-free. We were founded to develop a seamless, transparent, and highly efficient residential real estate and home ownership experience by partnering technology with a customer-centric team and years of real estate, loans, escrow and business experiences.


As our iBuying Operations Analyst, you will work on a team of real estate licensees that oversees all aspects of our trade-in and cash offer processes. The support you provide allows our team to focus on building client relationships & bridges the online / offline worlds of real estate transactions. Our team provides full-service support and acts as the central point of contact for all relevant stakeholders and ensures a smooth path to closing. You will take a central role coordinating real estate transactions, ensuring that all details come together seamlessly from contract to close.

Summary

  • Manage the financing of all iBuying Operations transactions - work with outside financing partners & Escrow to close financing on time & facilitate diligence requests
  • Track cash requirements and close dates - keep all transactions updated & on track from a timing perspective (expected close, cash needed to close, rent owed, etc.)
  • Manage the closing of final stage of trade-in transactions - work closely with special programs agents, Reali Escrow & Reali Loans to facilitate a smooth, quick close
  • Ensure all contract documents are up to date & renewed as necessary (ie. extend listing agreement)
  • Handle all wire requests & track/update finance team with incoming wires
  • Track accepted offers from offer approvals
  • Track & update amount owed by clients - create monthly statements for clients of back rent/closing costs owed, track & facilitate collection of monthly rent when necessary
  • Work with home warranty company & clients to handle all maintenance requests, complete on-site check-ins & handle any property management related calls
  • Update transaction folders & tracking systems with all documentation
  • Manage communication and be liaison between Reali and buyers, sellers, and cooperating service providers through multiple communication channels (platforms, voice, and email)
  • Partner with cross-functional departments throughout the lifecycle of the transaction
  • Assist with other ad hoc projects, tasks and requests as needed

Requirements (Must Have's)

  • BA/BS degree, or high school diploma & 1+ year of relevant experience
  • Excellent customer service, attention to detail & interpersonal skills
  • Adept in working in a dynamic & changing team environment with a can-do attitude
  • Flexibility on work schedule, depending on the transaction timing 

Desirable (Nice to Have's)

  • Experience with DocuSign, Microsoft Office Suite, Google Suite, PDF Editing, Salesforce, Asana
  • Experience in real estate or related field, including processing transactions
  • Start-up, fast - paced environment experience

Reali is made up of experts and proven technologists who collaborate to deliver transparent, stress-free real estate solutions for buyers, sellers and agents. Headquartered in San Mateo and founded in 2015, Reali supports the entire transaction process from beginning to end with full-service offerings including mortgage, real estate, escrow and more. By merging decades of industry expertise with proprietary technology, the Reali team has developed a suite of intelligent products including the PricePredictorTM tool, which takes the complexity and uncertainty out of buying a home. Reali has cemented a winning reputation with an A+ from the BBB and was voted one of 2019’s Best Places to Work.*

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.