Modulr is hiring an

Implementation Analyst (6 Month FTC)

London, United Kingdom

We're looking for an ambitious and experienced Implementation Analyst to join our team to drive the growth of our business.  An exciting opportunity to join an early stage business and be an instrumental part of building a high growth start-up payments business.  You will work closely with the Implementation Manager & Customer Success teams to ensure that our customers have the best possible experience of launching their use of Modulr and are delighted with the product and services they receive from us.  

 

About Modulr
Modulr is a fintech scale-up that’s breaking new ground within the business payments sector – which moves $130trn annually. And businesses are no longer tolerating the slow, inefficient and costly infrastructure provided by legacy institutions. Modulr develops cutting-edge API-first services to enable modern business to eliminate historic hidden inefficiencies and build fast-to-market products on top of our award-winning payments platform.
Modulr was one of LinkedIn’s Top 25 Startups to work for in the UK (2019) and was more recently recognised as a 2020 UK Best Workplace in May, 2020.

We were awarded £10 million from the BCR Fund to further develop our innovative product

  • Four years old, we have offices in London, Edinburgh and Dublin
  • We have processed over 25 million transactions with a value of £30 billion of business payments to date
  • We are multi-award winning and want to keep creating a world class product

You will work with Implementation, Customer Success and other teams to deliver the implementation path and ongoing technical support for customers using the Modulr service. The focus is on making it easy for customers to launch with Modulr and ensuring they are set up to successfully grow their use of the service and provide ongoing technical support as their business expands.  This is more than simply taking customers through a checklist of activities, it’s about ensuring the customer is delighted from day one, helping them to get up and running with their use of the service, and ensuring they are positioned to continue to grow their use over time.  

 

About you;

  • You are passionate about delighting customers and can design and deliver processes to consistently achieve this.  
  • You love rolling up your sleeves and doing whatever’s required to achieve the goals, whether designing processes, feeding in to the product roadmap, or grabbing the phone to help deal with a customer’s questions. 
  • You enjoy interacting with customers and are confident doing so in a friendly but professional manner, building trust, rapport and strong relationships. 
  • You are excited setting out the best way for us to get customers live and then making it happen, as well as providing ongoing technical expertise. 
  • You are structured and organised, able to handle the competing pressures of immediate customer queries and issues alongside longer-term projects. 
  • You are data driven and enjoy diving in to the data to assess how best to prioritise activity and improve the process and using data to communicate clearly to others.
  • You are comfortable working in an early stage business, where time is critical, and things change frequently as well as supporting BAU. 
  • Across the business you will champion the customer’s and user’s perspective and help teams understand the value Modulr creates for its clients. 

 

Skills and experience we’re interested in; 

  • Interacting with customers, being Modulr’s primary representative and professionally building rapport and lasting relationships.  
  • Managing projects, including providing clear status updates and flagging issues in a timely manner. 
  • Defining processes, setting out the optimal way to achieve goals and embedding tools and procedures to achieve that.  
  • Having an autonomous, self-starting approach and proven ability to identify and prioritise what needs to be done.  
  • The world of FinTech excites you and you have experience managing multiple projects with external customers, preferably in an Implementation or Project Management role (in a technical environment). 
  • Experience in API troubleshooting - Modulr uses REST APIs.

 

Modulr offer highly competitive salary and benefits packages; our employees enjoy the benefits of flexible working. The office is modern, with lots of natural light and has break out areas. Importantly, our work is challenging and interesting, you will gain valuable experience in a rapidly scaling business at an important phase of growth while contributing to our collaborative culture.

  • Bonus
  • Pension
  • Flexible benefits
  • 34 days holiday
  • Training allowance
  • Opportunities for career development
  • Flexible working