OneTrust is hiring an

Implementation Consultant - New Grad

Atlanta, United States

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. 

The Challenge

We’re looking for an Implementation Consultant that will handle the overall responsibility for the customer relationship by working directly with our strategic customers to enhance their overall user experience with the OneTrust Privacy, Security and Third-Party Risk platform. You will provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations including underlying hardware and software architectures.

Your Mission

  • Oversee the functional and technical implementation and platform adoption for all customer proof of concept projects from start to finish 
  • Directly interface with clients to gather and define requirements, identify solutions, and implement recommendations
  • Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform 
  • Prioritize and drive resolution on escalated customer issues 
  • Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap 
  • Monitor and analyze the customer’s adoption of our solution features and functionality to provide leadership with an understanding of their overall business needs as they relate to our products 
  • Leveraging customer relationships as needed for prospect references 
  • Provide strategic and tactical support for Sales, Professional Services, and Business Development

You Are

  • Available to start full time in January 2021 or June 2021
  • Genuinely enthusiastic to work directly with customers
  • Strategic thinking, problem-solving, and possess decision-making capabilities
  • Willing to travel, as job requires (Estimated 30-50%)

Your Experience Includes

  • Bachelor's in Business, Industrial Engineering, Systems Engineering or related field 
  • Effective customer-facing communication skills
  • Proven ability to engage across corporate functions (Professional Services and Product Management)
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
  • Ability to build relationships across stakeholders in marketing, sales, and engineering 

Extra Awesome

  • Master's in Business or related field
  • Internship or project experience in software development, professional services, solution engineering, or technical consulting
  • Knowledge of APIs and scripting languages

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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