Implementation Specialist - SurveyMonkey Apply

Who we are and what we do

Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company's vision is to raise the bar for human experiences by amplifying individual voices. Learn more at Momentive.ai.

More about our Implementation Team

The Implementation Specialist onboards new customers and configures workflows for clients on SurveyMonkey Apply that reflect their internal processes. You will report to the Manager of Customer Success, Apply Implementation.

Our product changes the way organizations work and enables them to do more than ever before. And when you're working with amazing non-profit organizations and foundations, that change translates into more impact out in the world. (Check out this story to see how: https://apply.surveymonkey.com/case-studies/).

What we're looking for

This position will be located in Ontario, CAN

Our implementation team is looking for a highly organized individual to work with customers to design and configure their Apply site. You will manage the design, configuration, analysis and testing of our solution so it meets client requirements. You will help organizations realize the impact they can have with our solutions, and solving interesting problems to promote the desired customer outcome.

You will

• Organize requirements gathering meetings and document solution designs
• Configure SurveyMonkey Apply software solutions to satisfy client business processes, rules, and other requirements
• Work with technical consultants regarding requirements for integration, data conversion and complex business logic
• Present formal training (webinars) to client project team members and end-users
• Manage multiple accounts, deadlines and milestones
• Track and communicate client issues and proactively troubleshoot and resolve problems

You have

• BS/BA degree or equivalent in relevant work experience
• Excellent communication, presentation, facilitation and time management skills
• Ability to manage client expectations and think critically about processes
• Experience configuring business logic in a web-based platform
• Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.org's Best Companies for Women to Advance, and National Capital Region's Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, and the Forbes Cloud 100.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Learn more about our diversity, equity, and inclusion efforts here.